STEPHANIE LEVARIO
San Jose,CA
Summary
Seeking to obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people in an outgoing and professional demeanor.
Overview
14
14
years of professional experience
Work History
Medical Administrative Assistant
Santa Clara County Custody Health Services
03.2019 - 02.2023
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
- Drafted correspondence and other documents for Nurse Manager and department heads.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Office Specialist
Santa Clara County Social Services Agency
07.2016 - 03.2019
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Delivered clerical support by handling range of routine and special requirements.
- Routed business correspondence, documents, and messages to correct departments and Social Workers.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Scheduled and coordinated travel arrangements for office staff members.
Catering & Events Manager, Sales Coordinator
Aloft Cupertino & Four Points By Sheraton,San Jose
12.2012 - 04.2016
- Book & Cook" - responsible for booking and servicing all catering and meeting events, including creating contract, billing, food & beverage, and service for groups ranging from 2 - 200 guests
- Meet & Greet all clients
- Group management - allocation of rooms, and billing
- Responsible for all creative décor and finishes
- Negotiate meeting room rental pricing
- Banquet Event Order management - creation and distribution to management and staff Front Desk Talent - Aloha Team
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw catering orders to verify accuracy and completeness.
- Maintained flexible work schedule to meet event needs.
- Strong focus on customer service, and guest experience
- Managed online reviews
- Arranged furniture and added decorations to assist in setting up for catering events.
- Cleaned and maintained work areas, equipment and utensils.
- Social Media Ambassador - managed Facebook, Foursquare, Twitter, Yelp
- Assisted Marketing manager with creating advertisements
- Provided friendly, courteous service to create memorable moments for guests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Guests Services Assistant Manager
Bristol Hotel
03.2009 - 08.2012
- Trained as Manager on duty during Holidays and Emergencies
- Train, supervise, and schedule all front desk agents
- Problem resolution training
- Provide superior customer service
- Night Audit Training
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate - Applied
Heald College - Central Administrative Office
Milpitas CA01.2012
Sciences Degree - Business Administration
Heald College - Central Administrative Office
Milpitas01.2012
Skills
- Strong Communication skills
- Strong Creative Thinking
- Microsoft Office: Excel, Word, Power Point, Access
- Excellent Customer service skills
- Data entry and payroll experience
- Ability to Multi-task in a fast pace environment
- Scheduling Expertise
- Computer Proficiency
- Calendar and Appointment Management
- Organization and Time Management
Timeline
Medical Administrative Assistant
Santa Clara County Custody Health Services
03.2019 - 02.2023
Office Specialist
Santa Clara County Social Services Agency
07.2016 - 03.2019
Catering & Events Manager, Sales Coordinator
Aloft Cupertino & Four Points By Sheraton,San Jose
12.2012 - 04.2016
Guests Services Assistant Manager
Bristol Hotel
03.2009 - 08.2012
Associate - Applied
Heald College - Central Administrative Office
Sciences Degree - Business Administration
Heald College - Central Administrative Office
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