Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
Stephanie Lewis

Stephanie Lewis

Newark

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

14
14
years of professional experience

Work History

Manager of Client Experience

Hinderer Motor Comapny
09.2023 - Current
  • Managed, measured, tracked and resolved customer issues to achieve timely resolutions.
  • Onboarded new clients through established sales and implementation cycle.
  • Coordinated with internal departments on implementation of new client business.
  • Identified and executed opportunities to engage clients.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Researched and corrected customer concerns to promote company loyalty.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Call Center Representative

John Hinderer Honda
07.2022 - Current
  • Identified and resolved discrepancies and errors in customer accounts.
  • Sought ways to improve processes and services provided.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.

Customer Service Representative

Startek USA
11.2019 - 06.2022
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Created and maintained detailed database to develop promotional sales
  • Followed all HIPPA Requirements
  • Explained medication use and side effects under pharmacist direction.
  • Confirmed customer information and insurance eligibility for prescriptions.

Title Clerk & Receptionist

Haydocy Automotive
07.2018 - 11.2019
  • Communicated with customers to resolve common title issues.
  • Calculated and remitted state sales tax, service, and other charges.
  • Contacted Ohio Motor Vehicle Department to determine status of pending titles.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.

Home Health Aide

Philemon Home Health Car LLC
07.2015 - 07.2018
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided transportation and appointments management.
  • Assisted disabled clients to support independence and well-being.

Assistant Store Manager

Tim Hortons
08.2016 - 09.2017
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Lead Team Member

Krispy Krunchy Chicken
07.2015 - 08.2016
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.

Server

Frisch's Big Boy
01.2011 - 07.2015
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Associate of Science - Criminal Justice

Columbus State Community College
Columbus, OH

Skills

  • Customer relations & retention

  • Follow-up skills & documentation

  • Organization

  • Building relationships

  • Customer satisfaction

  • Complaint handling

  • Reporting and documentation

  • Team collaboration

  • Excellent communication

  • Staff training and development

  • Dealership management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8-10 staff members.
  • Collaborated with team in the development of Carvenience.
  • Won Employee of the month award in 2023 at HMC.
  • Successfully recruited and trained 5-8 new customer service representatives.

Timeline

Manager of Client Experience

Hinderer Motor Comapny
09.2023 - Current

Call Center Representative

John Hinderer Honda
07.2022 - Current

Customer Service Representative

Startek USA
11.2019 - 06.2022

Title Clerk & Receptionist

Haydocy Automotive
07.2018 - 11.2019

Assistant Store Manager

Tim Hortons
08.2016 - 09.2017

Home Health Aide

Philemon Home Health Car LLC
07.2015 - 07.2018

Lead Team Member

Krispy Krunchy Chicken
07.2015 - 08.2016

Server

Frisch's Big Boy
01.2011 - 07.2015

Associate of Science - Criminal Justice

Columbus State Community College

Similar Profiles

CREATE PROFILE