Stephanie Limon
Mira Loma,CA
Summary
Dynamic General Medicine Supervisor with expertise in team collaboration, conflict resolution, and compliance monitoring. Proven ability to streamline workflows, enhance efficiency, and foster positive team dynamics.
Overview
15
15
years of professional experience
Work History
General Medicine Supervisor
Raplisa
Santa Ana, California
09.2018 - Current
- Trained team members on safety protocols and operational procedures.
- Managed inventory levels and coordinated restocking efforts effectively.
- Streamlined workflows to enhance efficiency and reduce downtime.
- Collaborated with management to implement new operational strategies.
- Resolved employee conflicts and fostered a positive team atmosphere.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Trained new employees on company policies and procedures.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Assisting in site audits for CalOptima.
- Responding to members grievances for IPA/HMO
Front Office Receptionist
Raplisa
Santa Ana, California
07.2025 - 09.2025
- Greeted and assisted visitors, ensuring positive first impressions.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments and maintained calendars for office personnel.
- Maintained office supplies inventory, ordering when necessary for efficiency.
- Provided administrative support to management, preparing documents and reports.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Scheduled appointments for clients and recorded all client data into the system.
- Provided excellent customer service by responding promptly to inquiries and requests from clients, customers in person or via telephone, email.
Referral Coordinator
Raplisa
Santa Ana, California
10.2024 - 04.2025
- Coordinated patient referrals to ensure timely access to specialty care.
- Managed communication between patients, providers, and insurance companies.
- Maintained accurate patient records in the electronic health record system.
- Educated patients on referral procedures and available resources.
- Ensured compliance with healthcare regulations and organizational policies.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Coordinated with external agencies to ensure timely processing of referrals.
- Performed data entry related to referrals into electronic health record systems.
- Adhered to HIPAA regulations when handling confidential patient information.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Verified documents and associated records to catch and resolve discrepancies.
- Created reports on referral activity and outcomes.
Comprehensive Perinatal Health Worker
Raplisa
Santa Ana, California
04.2011 - 08.2018
- Provided direct care to patients in various health settings.
- Assisted in developing health education programs for community outreach.
- Coordinated patient appointments and managed scheduling efficiently.
- Collaborated with multidisciplinary teams to enhance patient care services.
- Conducted health screenings and assessments for diverse populations.
- Maintained accurate patient records and documentation in electronic systems.
- Educated patients about preventive measures such as proper nutrition habits and exercise routines.
- Advised patients on how to manage chronic conditions through medication adherence programs.
- Developed relationships with community partners to facilitate access to health resources.
- Documented patient visits accurately in order to provide comprehensive reports for review by physicians.
- Managed administrative tasks such as scheduling appointments, filing medical records, and completing paperwork.
- Coordinated with physicians and other healthcare professionals to ensure optimal patient care.
- State Disability applications
Education
High School Diploma -
Ontario High School
Ontario, CA06-2004
Skills
- Team collaboration
- Customer resolution
- Compliance monitoring
- Patient referral coordination
- Healthcare documentation
- Strong communication
- Conflict resolution
- Productivity monitoring
- Time management
- Public speaking
- Attention to detail
- Employee motivation
- Decision-making
- Goal oriented
- Customer service
- Active listening
- Multitasking capacity
- Bilingual English/Spanish
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Front Office Receptionist
Raplisa
07.2025 - 09.2025
Referral Coordinator
Raplisa
10.2024 - 04.2025
General Medicine Supervisor
Raplisa
09.2018 - Current
Comprehensive Perinatal Health Worker
Raplisa
04.2011 - 08.2018
High School Diploma -
Ontario High School