Stephanie Lindsley
Chicago,IL
Summary
Customer success professional returning to the workforce from role as stay-at-home parent with registered NMLS # 2574873 and desire to embark on a career in the mortgage loan industry. Organized and dependable candidate successful at managing multiple priorities with a positive and outgoing attitude. Passionate about helping others and seeking an opportunity to contribute to a dynamic lending team.
Overview
7
7
years of professional experience
Work History
Office Manager
Interstate Partners
04.2013 - 01.2014
- Performed daily office and marketing duties for commercial and industrial real estate development company
- Prepared correspondences to clients and proofread for grammatical accuracy
- Edited and redesigned marketing brochures for company's various retail and industrial properties
- Coordinated special projects and managed schedules
Client Account Coordinator
Cision
01.2012 - 04.2013
- Assisted Fortune 100 companies with using CisionPoint, the largest public relations platform, for navigating content, reputation management, and account support
- Helped clients with their public relations campaigns by building media lists, as well as editing and distributing press releases
- Researched, troubleshot, and resolved client inquiries as part of ongoing support for client set
- Utilized Cision's various software programs to monitor clients' mentions in various forms of media
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
Apartment Leasing Agent
Vesta Preferred Realty
06.2011 - 12.2011
- Responded to client requests and scheduled appointments for property showings in a prompt manner
- Toured properties with prospective tenants while providing information and answering questions
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics
- Assisted in publishing informative apartment listings on various realty websites and social media pages
Customer Success Representative
BidClerk
02.2009 - 06.2011
- Aided subscribers and potential customers on one of the largest construction project search engines with website inquiries and product information via phone, email, and chat programs
- Resolved client billing issues promptly and addressed complaints effectively
- Exhibited high energy and professionalism when dealing with clients and staff
- Managed between 50-100 calls per day while meeting customer guidelines for service levels, handle time and productivity
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales in internal CRM
Project Reporter
BidClerk
06.2007 - 02.2009
- Contacted developers, architects, engineers, and contractors via phone and email to discuss new construction projects within the Southeast United States
- Prepared, wrote, and published information on construction projects to online bid board for subcontractors to view
- Reviewed and implemented editorial feedback to improve written content
- Proofread published projects for proper grammar, punctuation, and spelling
Education
Bachelor of Arts - Journalism
University of Iowa
Iowa City, IA05.2007
Bachelor of Arts - Spanish
University of Iowa
Iowa City, IA05.2007
Skills
- Customer Satisfaction
- Account Management
- Conflict Resolution
- Technical Support
- Customer Relationship Management
- Customer Retention
- Database Maintenance
- Fundraising
- Budgeting
- Strategic Account Planning
Volunteer Experience
PTO Co-President, Rock Creek Elementary School
July 2022 - June 2023
- Led the PTO in one of Iowa's largest school districts and grew their base funds by over $50K in first year
- Created flyers and advertisements for fundraisers and school-wide events
- Headed the staff appreciation committee responsible for organizing monthly special events and treats for teachers
PTO President, Terrace Learning Center Preschool
September 2021 - May 2022
- Founded preschool PTO and established base funding for much-needed school initiatives by negotiating fund transfer from established chapters in the district
- Executed 2 fundraisers that raised over $5,000 for the school
- Lead monthly meetings and garnered support and volunteers for various events throughout the year
Troop Co-Leader, Girl Scouts of America
September 2019 - March 2020
- Conducted monthly troop meetings that encouraged team building and positivity
- Helped troop prepare for annual cookie sales
- Inspired girls to develop strong leadership skills and confidence through activities and trips
Timeline
Office Manager
Interstate Partners
04.2013 - 01.2014
Client Account Coordinator
Cision
01.2012 - 04.2013
Apartment Leasing Agent
Vesta Preferred Realty
06.2011 - 12.2011
Customer Success Representative
BidClerk
02.2009 - 06.2011
Project Reporter
BidClerk
06.2007 - 02.2009
Bachelor of Arts - Journalism
University of Iowa
Bachelor of Arts - Spanish
University of Iowa
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