Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Linson

Cincinnati

Summary

Dynamic, performance-driven professional with over 10 years of industry experience in designing and delivering learning solutions that boost performance and engagement. Skilled in creating impactful multimedia solutions including eLearning, video, and blended learning approaches. Experienced in applying innovative digital tools and instructional strategies across industries such as Retail, Contact Centers, Compliance, Medical Devices, Insurance, Software, and Sales.

Overview

15
15
years of professional experience

Work History

<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul>

National Debt Relief
05.2024 - Current
  • Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.
  • Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).
  • Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.
  • Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.
  • Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.
  • Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.

<ul><li>Delivered engaging, high-quality learning content to support transformation goals across the business.</li><li>Collaborated with SMEs to assess needs and deliver targeted training solutions using optimal formats.</li><li>Enhanced content through multimedia design, storyboarding, and audio production.</li><li>Developed training for AI/bot integration, helping agents understand the bot's role in screening clients, scheduling initial appointments, and improving relationship-building with existing clients.</li></ul>

Staffmark Group
11.2021 - 03.2024
  • Delivered engaging, high-quality learning content to support transformation goals across the business.
  • Collaborated with SMEs to assess needs and deliver targeted training solutions using optimal formats.
  • Enhanced content through multimedia design, storyboarding, and audio production.
  • Developed training for AI/bot integration, helping agents understand the bot's role in screening clients, scheduling initial appointments, and improving relationship-building with existing clients.

<ul> <li>Partnered with stakeholders to scope training needs, define timelines, and recommend delivery methods.</li> <li>Elevated training design using video, eLearning, and in-store visual content.</li> <li>Launched in-house video production including screen recordings, motion graphics, and live-action scenarios.</li> <li>Promoted a learning culture via communication strategies, events, and success celebrations.</li> </ul>

Luxottica
12.2017 - 11.2021
  • Partnered with stakeholders to scope training needs, define timelines, and recommend delivery methods.
  • Elevated training design using video, eLearning, and in-store visual content.
  • Launched in-house video production including screen recordings, motion graphics, and live-action scenarios.
  • Promoted a learning culture via communication strategies, events, and success celebrations.

<ul><li>Developed in-store merchandising strategies and communication tools to support retail execution.</li><li>Transitioned hard copy guides to interactive PDFs for use on associate tablets.</li><li>Initiated an online content portal improving accessibility, consistency, and strategic updates.</li></ul>

Luxottica
12.2014 - 12.2017
  • Developed in-store merchandising strategies and communication tools to support retail execution.
  • Transitioned hard copy guides to interactive PDFs for use on associate tablets.
  • Initiated an online content portal improving accessibility, consistency, and strategic updates.

<ul><li>Supported visual strategy by collaborating with cross-functional partners and gathering store feedback.</li><li>Streamlined communication of visual standards across diverse store types.</li></ul>

L Brands
09.2010 - 12.2014
  • Supported visual strategy by collaborating with cross-functional partners and gathering store feedback.
  • Streamlined communication of visual standards across diverse store types.

Education

Bachelor of Science - Informational Graphics & Publication Design, Journalism

Athens, OH
Athens, OH
05-2010

Skills

  • Video Instruction
  • Training Video Production
  • Video Editing
  • Instructional Design
  • Video Instruction
  • Training Video Production
  • E-learning Design & Development
  • Multimedia Production
  • Blended Learning
  • Needs Assessment
  • Training Strategy
  • Curriculum Development
  • Creative Problem Solving
  • Project Management
  • Visual Communication
  • Gamification Techniques
  • Training Program Improvement
  • Verbal and Written Communication
  • Professional Development
  • Adobe Creative Suite (InDesign, Photoshop, Illustrator)
  • Microsoft Office (Word, PowerPoint, Excel)
  • Articulate 360 (Rise, Storyline)
  • Symtrain
  • Canva
  • Mondaycom
  • Filmora
  • iMovie
  • Vyond
  • Adobe Premiere Pro
  • ScreenPal
  • Camtasia
  • Adobe Audition
  • Audacity
  • Kahoot!
  • Mentimeter

Timeline

<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul>

National Debt Relief
05.2024 - Current

<ul><li>Delivered engaging, high-quality learning content to support transformation goals across the business.</li><li>Collaborated with SMEs to assess needs and deliver targeted training solutions using optimal formats.</li><li>Enhanced content through multimedia design, storyboarding, and audio production.</li><li>Developed training for AI/bot integration, helping agents understand the bot's role in screening clients, scheduling initial appointments, and improving relationship-building with existing clients.</li></ul>

Staffmark Group
11.2021 - 03.2024

<ul> <li>Partnered with stakeholders to scope training needs, define timelines, and recommend delivery methods.</li> <li>Elevated training design using video, eLearning, and in-store visual content.</li> <li>Launched in-house video production including screen recordings, motion graphics, and live-action scenarios.</li> <li>Promoted a learning culture via communication strategies, events, and success celebrations.</li> </ul>

Luxottica
12.2017 - 11.2021

<ul><li>Developed in-store merchandising strategies and communication tools to support retail execution.</li><li>Transitioned hard copy guides to interactive PDFs for use on associate tablets.</li><li>Initiated an online content portal improving accessibility, consistency, and strategic updates.</li></ul>

Luxottica
12.2014 - 12.2017

<ul><li>Supported visual strategy by collaborating with cross-functional partners and gathering store feedback.</li><li>Streamlined communication of visual standards across diverse store types.</li></ul>

L Brands
09.2010 - 12.2014

Bachelor of Science - Informational Graphics & Publication Design, Journalism

Athens, OH

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