Stephanie Linville
Gustine,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
20
20
years of professional experience
Work History
Receptionist/Optometrist Assistant
James S Linville, OD
04.2004 - Current
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Collected payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Compiled information from files and research to satisfy information requests.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled cash transactions and maintained sales and payments records accurately.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collaborated with team members to provide comprehensive support for optometrist during busy clinic hours or special events like vision screenings at local schools.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Supported a high standard of care by preparing examination rooms with necessary supplies before each appointment.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Excellent communication skills, both verbal and written.
Education
Associate of Arts - Health Sciences
Merced College
Merced, CA12.2023
Skills
- Tech-Savvy
- Schedule Management
- Clerical Support
- Multi-Line Phone Systems
- Greeting and Seating Clients
- Professional Demeanor
- Attention to Detail
- Scheduling appointments
- Customer Service
Timeline
Receptionist/Optometrist Assistant
James S Linville, OD
04.2004 - Current
Associate of Arts - Health Sciences
Merced College
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