Stephanie Lisa
Tampa,FL
Summary
Dedicated and compasionate Substitute Teacher. Fluent in Spanish and English, adapt in classroom management and leveraging Microsoft Office to enhance learning experiences. Recognized for building strong relationships and consistently achieving positive outcomes, with expertise certified as a Spanish Bilingual Education Paraprofessional.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Services
11.2020 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- I had translate Spanish speaking students assignments from spanish to english
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Customer Service Representative
Humana Healthcare
11.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- I would call elderly patiens which had Humana as their health Insurance and try to Make an appointment with a nurse to get their Annual health screening at home.
- I would have to use google maps to make sure the nurse was in a close distance to the patient and not overlap the nurse's schedule
After School Teacher
La Petite
11.2018 - 10.2019
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Served as a mentor to new teachers, sharing expertise and providing guidance on effective teaching strategies.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Prepared food and served meals with another teacher and served refreshments to 40 children.
Pre-School Teacher
Motessori
05.2016 - 05.2018
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established positive communication with parents in daily conversation and formal conferences.
- Applied play-based strategies to provide diverse approaches to learning.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Education
Bachelor of Arts - Criminology
USF
Tampa, FL05.2015
Associate of Arts - Criminology
Hillsborough Community College
Tampa, FL05.2010
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
- I'm fluently bilingual in spanish and english , I can read, write and speak both languages
- I have experience with Microsoft word, Microsoft Excel, and Microsoft Power Point
- I have my certificate to be a Spanish Bilingual Education Paraprofessional
Accomplishments
I have great deal of passion and patience for students ;especially those in which need help with their academic and have trouble understanding the english language. I lived in Colombia, South America for a year and would travel their for three months every year , because my mother is Colombian. I learned the language , but also the culture and how kind and humble the majority of the population is, the people are very well mannered and extremely respectful to their elders and thet behavior stayed with me since I was a young girl.
Certification
Spanish Bilingual Education Paraprofessional
Languages
Spanish
Native or Bilingual
Timeline
Substitute Teacher
Kelly Services
11.2020 - Current
Customer Service Representative
Humana Healthcare
11.2018 - 03.2020
After School Teacher
La Petite
11.2018 - 10.2019
Pre-School Teacher
Motessori
05.2016 - 05.2018
Bachelor of Arts - Criminology
USF
Associate of Arts - Criminology
Hillsborough Community College
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