Summary
Overview
Work History
Education
Skills
Timeline
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Ricardo Peguero

Fort Lauderdale,FL

Summary

Proficient in problem-solving, time management, and multitasking, with a proven ability to remain composed under pressure. Recognized for developing tailored experiences that significantly boost customer satisfaction and loyalty. Experienced Data Entry Clerk with expertise in data processing, coding, and transcription, ensuring high accuracy and attention to detail. Strong communicator and collaborative team member, adaptable to various work environments.

Overview

21
21
years of professional experience

Work History

Collision Concierge

Guardian fleet services
Opa-locka, Florida
05.2023 - Current
  • Kept updated records of guest feedback forms in order to measure service quality over time.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Completed day-to-day duties accurately and efficiently.
  • Completed routine maintenance and repair.

General Manager

EMPIRE STATE TOWING
New Yo, New York
04.2009 - 03.2020
  • Operated a variety of equipment such as flatbeds, wheel lifts, and wreckers to transport vehicles.
  • Ensured that all paperwork was completed accurately before accepting payment from customers.
  • Resolved escalated customer complaints in a timely manner, ensuring satisfactory outcomes.
  • Provided leadership and guidance on policy formulation within the service department.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.

General Manager

J&S TOWING, INC
New York, New York
02.2004 - 02.2009
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Developed service and sales strategies to improve retention and revenue.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.

Education

BBA - Business Administration

North Country Community College
New York, New York
06-2015

High School Diploma -

George Washington Highschool
New York, New York
05-2010

Skills

  • Negotiation skills
  • Leadership
  • Consistently meet goals
  • Team player
  • Cross-functional teamwork
  • Conflict resolution
  • Documentation and reporting
  • Competitor research
  • Data entry
  • Microsoft Excel and PowerPoint
  • Microsoft Word

Timeline

Collision Concierge

Guardian fleet services
05.2023 - Current

General Manager

EMPIRE STATE TOWING
04.2009 - 03.2020

General Manager

J&S TOWING, INC
02.2004 - 02.2009

BBA - Business Administration

North Country Community College

High School Diploma -

George Washington Highschool

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