Stephanie L. Lofton
Moreno Valley,CA
Summary
Compassionate professional in the social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excels at communication, empathy, and problem-solving to support diverse populations effectively.
Overview
1
1
Certification
24
24
years of professional experience
Work History
MSW Student Intern
Nabea Family Youth Services
Menifee, California
09.2026 - Current
- Coordinated individual and group support services for youth, fostering a supportive environment under supervision
- Supports crisis intervention and de-escalation efforts as needed
- Monitors client progress toward treatment goals and objectives
- Aided clinical supervision to strengthen team collaboration and improve service delivery through effective staff meetings and professional development opportunities
- Maintains compliance with HIPAA, mandated reporting laws, and agency policies
Health Navigator
Inland Empire Health Plan (IEHP)
04.2024 - Current
- Coordinated appointments, specialist referrals, and follow-ups, connecting individuals with community resources like food and transportation to promote better health outcomes.
- Facilitate communication between providers, offering culturally competent support and advocating for members in accessing insurance and community resources.
- Guided members through complex healthcare systems, identifying and addressing barriers to care access to enhance service delivery.
- Completed program reports, case notes, and required documentation promptly to support program effectiveness.
Parent Educator I
Public Health Management Corporation
11.2022 - 02.2024
- Delivered ongoing parent education to single parents, co-parents, and guardians at community-based sites and virtually, enhancing participant engagement through established curriculum.
- Built relationships with partnering organizations, recruiting participants and expanding program reach to better serve community needs.
- Maintained scheduling, record keeping, and program outcome reporting, ensuring accurate evaluation of participant progress and program effectiveness.
- Made referrals to community agencies and organizations to connect participants with additional services and resources.
Service Coordinator
AmeriHealth Caritas
09.2019 - 12.2023
- Coordinated access to LTSS services, medical services, and non-covered social, housing, and educational supports for 115+ adult participants, enhancing their service utilization.
- Conducted Comprehensive Needs Assessments and developed Person-Centered Service Plans for all assigned caseload participants, ensuring tailored support.
- Executed annual level-of-care reevaluations and updated participant information in eLTSS and EIM systems, maintaining continuity of care standards.
Community Umbrella Agency (CUA) Case Manager
Turning Points for Children
10.2014 - 11.2022
- Delivered comprehensive Child Protection Services for cases involving substantiated abuse and neglect, formulating placement recommendations while prioritizing the child's best interests.
- Collaborated with children, youth, and families to assess needs and create tailored service and treatment plans, delivering ongoing counseling and referrals to enhance support.
- Participated in court proceedings and coordinated with private and public welfare representatives and community groups to advocate for child welfare and ensure comprehensive service delivery.
- Ensured precise and timely documentation aligned with professional standards and CUA guidelines.
Case Manager
Friends Rehabilitation Services
08.2009 - 07.2014
- Transitioned over 100 families to self-sustaining lives through income evaluations, housing placement, and government funding assistance.
- Managed caseload of up to 30 clients, completing intakes for families and individuals in shelter system to assess readiness for permanent housing.
- Negotiated housing terms with landlords, ensuring rent compliance with program standards and conducting housing inspections on units to uphold quality standards.
- Referred clients to state and federal funding resources, enhancing access to necessary support services.
Interim Director / Team Leader / Case Manager
KRA Corporations
08.2002 - 08.2009
- Supervised and supported team of 8 case managers, facilitating meetings and overseeing program reports to enhance team effectiveness.
- Coordinated resources and linkages as liaison between outside agencies, vendors, and service providers to improve service delivery.
- Supported organizational leadership and staff across program operations to ensure alignment with program goals.
Education
Master of Social Work (MSW) -
California Baptist University
Riverside, CA06-2028
Bachelor of Science -
Geneva College
Beaver Falls, PA01-2011
Skills
- Case management
- Crisis intervention
- Client assessment
- Core Competencies: Case Management, Service Coordination, Client-focused planning, Needs assessment, Care Coordination, Community Engagement
- Specialized Areas: LTSS Services, Child Protection Services, Housing Support, Cultural competence, Referral Services, Trauma care
- Documentation and Systems: MHK (MedHOK), eLTSS, EIM, Program Reporting, Record Keeping
- HIPAA compliance
Certification
- Community Health Worker: Certificate of Completion (2024)
- Nurturing Parenting Program: Certificate of Completion (2023)
- DHS University: Certificate of Completion (2022)
- University of Pittsburgh Charting the Course: Certified Childcare Worker (2015)
ACTIVITIES & LEADERSHIP
- Faith in God Restoration Incorporated: Co-Founder / Manager of Programs: Co-founded and manage programs at a community-based organization focused on restoration and support services
Timeline
MSW Student Intern
Nabea Family Youth Services
09.2026 - Current
Health Navigator
Inland Empire Health Plan (IEHP)
04.2024 - Current
Parent Educator I
Public Health Management Corporation
11.2022 - 02.2024
Service Coordinator
AmeriHealth Caritas
09.2019 - 12.2023
Community Umbrella Agency (CUA) Case Manager
Turning Points for Children
10.2014 - 11.2022
Case Manager
Friends Rehabilitation Services
08.2009 - 07.2014
Interim Director / Team Leader / Case Manager
KRA Corporations
08.2002 - 08.2009
Master of Social Work (MSW) -
California Baptist University
Bachelor of Science -
Geneva College