Stephanie L. Miranda
Ashburn,VA
Summary
Results-oriented professional with extensive leadership experience in high-stakes environments. Demonstrated expertise in strategic planning, operational optimization, and organizational growth. Adept at fostering team collaboration and consistently delivering results even under changing conditions. Recognized for strategic vision and exceptional stakeholder management skills, driving success in dynamic work settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Circuit Executive for IT and Automation
Fourth Circuit, Circuit Executives Office
10.2023 - Current
- Provide technical guidance, recommendations, and leadership across to the 34 court units across the states of Maryland, Virginia, West Virginia, North Carolina, and South Carolina
- Technical liaison between the district and bankruptcy courts, and probation and pretrial offices and the Administrative Office
- Restructured the IT department to better align to projects and initiatives
- Elevated the IT security function to report directly to the Deputy Circuit Executive to avoid conflicts of interest and to better focus on risk mitigation per industry standards
- Coordinated and hosted the East Coast IT Conference for the 1st, 2nd, 3rd, 4th, 6th, 11th, DC and Federal circuits (over 300 attendees)
- Participated in and organized a Women In Technology panel for the Courtroom Technology Conference in Philadelphia and the East Coast IT Conference in Charleston, SC
- Manage voice and information systems/technology resources
- Responsible for overseeing short- and long-range planning and technical projects as well as managing the daily operations of the department
- Migrated remaining 2 judges from POTS lines phone system to NIPT to reduce spending
- Oversee the integration of office and courtroom technology for the Court of Appeals and throughout the Circuit as needed
- Developed a courtroom technology modernization plan to upgrade the 6 main courtrooms to improve quality and security
- Regularly consult with judges, court unit executives, and court staff to evaluate technology needs and research, analyze, and recommend innovative solutions and initiatives
- Analyze and synthesize policies and regulations governing matters pertaining to automation, budget and procurement, personnel, continuity of operations preparedness, and judiciary practices and procedures
- Assist in the development and recommendation of short- and long-term strategic plans for the Circuit
- Develop and manage annual IT budget including justifications for new projects and requesting new funding from the Administrative Office
- Plan and coordinate IT support for oral arguments, the Circuit Judicial Conference, and special events
- Prepare written memoranda, policies, and manuals, and provide training on new technology (in layman's terms) and refresher training to all court users
- Improved operational efficiency with streamlined processes and systems.
- Supervised budget planning to optimize financial performance.
- Optimized resource allocation to maximize productivity.
- Guided teams to achieve organizational goals and exceed targets.
Supervisory IT Specialist/ Infrastructure Operations Branch Chief/EIS COR
Administrative Office of the US Courts
06.2020 - 10.2023
- Manage the Infrastructure Operations Branch, which includes the Network Operations Center for the Federal Judiciary
- Manage a staff of 12 federal employees and over 50 contractors
- Serve as the Contracting Officer Representative for 5 contracts (3 major EIS Task Orders)
- Currently detailed as the Program Manager overseeing the San Diego IDC Relocation project and EIS Transition
- Managed all aspects of a highly complex project including schedule, resources, budget, and risks
- Ensured appropriate coordination is happening between engineers, project managers, vendors, and developers
- Coordinated project plans and communications across all AO Program Offices
- Hosted various meetings with vendor (ATT) to discuss project timeline, issues and ensure overall progress
- Coordinated with budget analysts to obtain necessary funding to procure new equipment, circuits and/or services
- Provided updates in various senior level meetings to the Executive Management Group, Assistant Circuit Executives meeting, and Technology Solutions Group
- Reviewed and updated all project documentation to include project management plan, communications plan, risk register, and security documents
Supervisory IT Specialist/Network Operations Center Section Chief
Administrative Office of the US Courts
04.2017 - 06.2020
- Managed the Network Operations Center for the Federal Judiciary, consisting of 572 individual sites across the United States (incl
- Guam), 2 Internet Data Centers, and over 30,000 customers
- Managed a staff of 6 federal employees and over 50 contractors
- Served as the Contracting Officer Representative for IT services contract
- Implemented and managed 24/7/365 operational support including ticket escalation, vendor support, incident management, service request management, project support, and maintenance activities
- Managed customer expectations and communications across the Judiciary (30,000 employees) including addressing special requests and requirements as well as Judiciary-wide communications in relation to service disruptions and maintenance
- Managed operations of the National IP Telephony system that supports over 50,000 endpoints
- Served as the escalation point and central point of contact during outages and events
- Proactively monitored and reviewed bandwidth utilization at Court sites
- Ordered and tracked bandwidth orders through completion
- Managed the operations of National Wireless Service, which supports wireless connectivity across the Judiciary
- Communicated statuses on tickets, requests, issues, and orders to customers
- Developed internal process and procedure documents and reviewed existing documents to identify areas for improvement
- Conducted Root Cause Analyses discussions after an incident has occurred; documented lessons learned and corrective actions so that the NOC can better serve their customers
- Conducted resource management in support of various projects such as the VoIP Phone Replacement, VoiceGateway Replacement, Router/Switch Replacement, Telephone Number Migration, Office365 Implementation, and other projects across the Department of Technology Services
- Monitored contract staff to ensure they are meeting documented requirements and report issues to leads and Vendor as necessary
- Generated reports on tickets and service requests to develop and track trend analysis
- Leveraged this data to inform business decisions to keep leadership aware of trends and impacts to IT business
- Conducted various briefings for Senior Executives
- Tracked and responded to security vulnerabilities with documented Plan of Actions and Milestones and/or Remediation Action Plans
IT Specialist (Customer Service)
Administrative Office of the US Courts
11.2015 - 04.2017
- Experienced Operations and Help Desk Manager, who supervised and managed all AO Technology Office IT support services including account management, hardware support, VoIP services, conference services, mobile device management, and email support
- Subject matter expert on ITIL processes such as incident and service request management, problem management, and change management
- Additionally, provided guidance and recommendations on asset management best practices
- Managed customer relations across the agency (approximately 2,100 users)
- This required following up on customer satisfaction surveys, working with different offices on the needs of their users, managing expectations, and addressing all inquiries
- Reviewed, tracked, and monitored all service requests and incidents including focusing on reducing number of pending and aging tickets, quality of updates, and incident trending for problem management
- Managed operational projects for AO Technology Office - development of Software Library (license management), redesigned the Work Instruction Library, Printer Cyclical Replacement, Technology refresh, and Office 365 migration projects
- Each included, scheduling, communication planning, and transition to operations activities
- Monitored project to ensure key milestones were being met
- Researched product alternatives to support changing user demand and to identify efficiencies to decrease costs associated with fluctuations in provided services
- Developed recommendations to AO policies such as the Guest Wireless Policy and other security and asset management policies
- Reviewed both operations and maintenance changes and represented the organization at the Weekly Change Management Review Meeting
- Coordinated with procurement to order equipment that meets customer needs
- Generated reports on tickets and service requests to develop trend analysis
- Leveraged this data to inform business decisions to keep leadership aware of trends and impacts to IT business
- Improved customer satisfaction scores to the highest in over a year (Overall satisfaction was at 4.96)
- Conducted training sessions on different technologies offered to AO employees including teleworking tips and two-factor authentication
- Coordinated with SDSO Training Division on training for AO and Court staff
- Reviewed procurements for appropriate justification prior to ordering and approved procurements in financial system
- Managed the incident management and problem management processes and updated associated supporting documents as required
- Liaised with other offices and groups on scheduling and managing maintenance outages and upgrades
- Drafted and disseminated agency-wide communications on scheduled service impacting outages, service changes, and other activities that may impact the AO user community
Problem Management Specialist/Program Manager
SRA International, Inc.
12.2014 - 11.2015
- Company Overview: Department of State
- Skilled Program Manager, who managed a $3 million subcontract at the State Department supporting the Information Resource Management Bureau in ITIL process implementation, service level management, cybersecurity, and project management services
- Managed financials and overall program budget, team performance, 22 staff members
- Negotiated new labor rates with prime contractor for improved budget and returns
- Addressed human resources and personnel issues, budgets, training requests, and security clearance renewals
- Briefed senior executive on program status including financials, invoice status, open billets, and major accomplishments
- Ensured open billets were filled in a timely manner to prevent them being made available to competing partners
- Enhanced team collaboration by implementing strategic management practices.
- Developed processes for improved efficiency and reduced operational costs.
Education
Master of Science - Technology Management
George Mason University
Fairfax, VA05.2017
CIO Certification -
George Mason University
Fairfax, VA05.2017
Bachelor of Arts - Political Science
Boston University
Boston, MA05-2006
Skills
- Strategic planning
- Budget management
- Customer relations
- Team leadership
- Public speaking talent
- Operational excellence
- Project management
- Cross-functional collaboration
- Executive communication
- Innovation management
Certification
- Bachelor of Arts, Political Science, Boston University, 05/01/06
- Master of Science, Technology Management, George Mason University, 05/01/17
- CIO Certification, George Mason University, 05/01/17
- ITIL Foundations Certified, 01/01/10
- Project Management Professional Certified, 01/01/12
- ITIL Capabilities, Operational Support and Analysis, 01/01/15
- Contracting Officer Representative Level I Certified, 01/01/16
- Contracting Officer Representative Level II Certified, 01/01/18
Clearance
Secret Clearance, 10/01/14
Awards
- 10/01/24, Received an award in recognition of the successful completion of the San Diego Data Center Move.
- 08/01/23, Received Superior Performance Award from Director of the Administrative Office of the US Courts.
- 08/01/22, Received Superior Performance Award from Director of the Administrative Office of the US Courts.
- 08/01/21, Received Superior Performance Award from Director of the Administrative Office of the US Courts.
- 08/01/20, Received Superior Performance Award from Director of the Administrative Office of the US Courts.
- 08/01/19, Received Superior Performance Award from Director of the Administrative Office of the US Courts.
- 08/01/18, Received Superior Performance Award from Director of the Administrative Office of the US Courts.
- 08/01/16, Received Superior Performance Award from Director of the Administrative Office of the US Courts.
Personal Information
Citizenship: US Citizen
Timeline
Assistant Circuit Executive for IT and Automation
Fourth Circuit, Circuit Executives Office
10.2023 - Current
Supervisory IT Specialist/ Infrastructure Operations Branch Chief/EIS COR
Administrative Office of the US Courts
06.2020 - 10.2023
Supervisory IT Specialist/Network Operations Center Section Chief
Administrative Office of the US Courts
04.2017 - 06.2020
IT Specialist (Customer Service)
Administrative Office of the US Courts
11.2015 - 04.2017
Problem Management Specialist/Program Manager
SRA International, Inc.
12.2014 - 11.2015
- Bachelor of Arts, Political Science, Boston University, 05/01/06
- Master of Science, Technology Management, George Mason University, 05/01/17
- CIO Certification, George Mason University, 05/01/17
- ITIL Foundations Certified, 01/01/10
- Project Management Professional Certified, 01/01/12
- ITIL Capabilities, Operational Support and Analysis, 01/01/15
- Contracting Officer Representative Level I Certified, 01/01/16
- Contracting Officer Representative Level II Certified, 01/01/18
Master of Science - Technology Management
George Mason University
CIO Certification -
George Mason University
Bachelor of Arts - Political Science
Boston University
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