Stephanie Locke
Tukwila,WA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a longstanding position with an organization that promotes positive growth in marginalized communities
Overview
8
8
years of professional experience
Work History
Community Safety Specialist
Y Social Impact Center
10.2022 - Current
- Collaborate with the Violence Prevention Team, Service Provider Partners, and Public Schools to reduce violence in community
- Build relationships with youth and families in the community
- Monitor designated “safety zones” that students/youth walk to and from school
- Provide supervision and safe transition for students/youth from school to next destination- home, bus stop/light rail, after school activity and/or program
- Provide communication daily to Lead Staff regarding any incidents or suspicious activity
- Respond immediately to “shots fired” incidents alongside Police and other providers – first responder at acts of violence in the Community at various times of the day/night
- Provide intensive response to clients and community experiencing current acts of violence
Community Accountability Board Monitor
Partnership For Youth Justice
07.2023 - Current
- Provides general support to youth and young adults to increase their connection to pro-social resources both natural and professional such as Wraparound, mental health, etc
- Assist parents and the young person with connection to community-based resources that focus on skill development
- Assists parents and the young person with writing diversion contacts and school-based contracts to help support youth with prosocial development skills focusing on high-risk areas
- Attends and participates in Community Accountability Board meetings to help identify services to stabilize youth and young adult
- Build strong relationships with PYJ program participants to effectively provide quality services
- Helps program participants access and coordinate mental health and/or substance use therapy, learning/healing circles and other forms of therapeutic support
- Maintains clear, professional, timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases
- Teams effectively and collaboratively with external and internal stakeholders to plan and facilitate activities, including visits to related resources in the community
- Attends community-based meetings, team meetings, and check-ins to learn about programs that partner with the court to serve youth and families, and ensure that CAB is operating in a manner that meets requirements of Partnership for Youth Justice
- Supervises youth, young adult, families, and community providers with check ins to ensure compliance with diversion agreements and school-based agreements
- Understands and uses best practice philosophies in the field, including trauma-informed care, motivational interviewing, housing first, harm reduction, de-escalation, etc.
Night Auditor
Hilton Garden Inn SeaTac
12.2021 - 10.2022
- Produce nightly audit reports to post room charges, taxes and credits to guests' accounts, preparing credit card worksheets to verify postings and close credit card transactions for the day
- Verify all hotel paperwork is correct and balanced, processed guaranteed no shows and close of the day, and printed various transactions related to the room
- Settle guest accounts with the ability to make good business decisions regarding discounts and special rates
- Maintain current statistics on room rates, room availability and emergency procedures
- Assisted reservations with the charging of advance deposits, billing or other transactions as necessaryfor the preparation of guest arrival
- Manage all aspects of the guests' stay to hotel standard including solving problems guests have experienced and communicating the feedback to the manager
- Communicated with associates, management, clients, owners, and others in a courteous and professional manner to ensure a positive work environment.
Dispatch Manager
The Plumbing & Drain Co
08.2015 - 06.2020
- Responsible for daily flow of technicians, work orders and dispatch operations
- Created service routes and dispatched service team of up to 50 techs/apprentices
- Answered and routed hi-volume multi-line phone system
- First point of contact for all incoming service requests via phone and email
- Scheduled, confirmed, and followed up on all service requests
- Managed dispatch schedule to assure proper coverage and timely execution of service
- Maintained accurate records of all Service requests using industry specific software
- Consistently exhibited problem solving skills with solution-oriented decision making
- Worked within management team to improve dispatch procedures
- Daily use of Microsoft Office, Outlook and Service Titan
Education
Certified Peer Counselor
WA Healthcare Authority Behavioral Health
07.2023
Youth Mental Health First Aid Certification
National Counsel For Mental Wellbeing
Seattle, WA03.2023
Skills
- Crisis intervention training
- Exceptional communication
- Youth mentorship and development
- Case management
- Community building/support
- Leadership experience
- Solution driven
- Conflict resolution and rapport building
Timeline
Community Accountability Board Monitor
Partnership For Youth Justice
07.2023 - Current
Community Safety Specialist
Y Social Impact Center
10.2022 - Current
Night Auditor
Hilton Garden Inn SeaTac
12.2021 - 10.2022
Dispatch Manager
The Plumbing & Drain Co
08.2015 - 06.2020
Certified Peer Counselor
WA Healthcare Authority Behavioral Health
Youth Mental Health First Aid Certification
National Counsel For Mental Wellbeing
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