Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Stephanie Locke

Charlotte,NC

Summary

Professional administrative professional with comprehensive experience prepared for this role. Proven ability to manage patient records, schedule appointments, and facilitate communication within healthcare settings. Adept at collaborating with team members and adapting to changing demands. Skilled in medical terminology, data entry, and maintaining confidentiality. Reliable and results-focused with strong commitment to supporting healthcare operations.

Experienced with patient record management and administrative tasks in healthcare settings. Utilizes communication skills to enhance staff coordination and patient interactions. Track record of efficiently handling multiple tasks and ensuring compliance with healthcare regulations and confidentiality standards.

Diligent [Desired Position] with strong background in administrative support within healthcare settings. Proven ability to manage patient records efficiently while ensuring compliance with confidentiality standards. Demonstrated proficiency in multitasking and communication skills, enhancing team collaboration and patient care.

Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.

Overview

11
11
years of professional experience

Work History

Unit Secetary

Atrium Healthcare, Previously Carolinas Healthcare System
Charlotte, NC
12.2024 - Current
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Enhanced office productivity by handling high volume of callers per day.

Server

Kitchen + Kocktails by Kevin Kelley
Charlotte, NC
03.2024 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Lead Server

SPICE-Charlotte
Charlotte, NC
10.2023 - 03.2024
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.

Licensed Health Agent

UnitedHealth Group
Charlotte, NC
05.2017 - 02.2022
  • Review checks, wires, ACH's, deposits, and journals for Quality, Risk, and to mitigate fraud. Daily Task must be completed in a deadline driven environment
  • Logging, tracking, and reporting of errors as well as communication escalations or suspicious activity.
  • Reviewing reports to confirm that items are being processed in conjunction with the firm's policies and procedures
  • Educated and enrolled consumers in the appropriate Medicare plans
  • Verified benefits and prescription medications
  • Contracted

Guest Service Agent

Holiday Inn Express & Suites
Charlotte, NC
08.2017 - 02.2019
  • Check In/ Outs
  • Providing excellent customer service
  • Billing / authorizations
  • Training Support

Receptionist/ Lab Assistant

Quimby and Collins Orthodontics
Charlotte, NC
05.2016 - 08.2016
  • Performed general secretarial duties, included appointment set up, faxed invoices, collected payments, processed insurance verifications
  • Sterilized instruments
  • Assisted staff by capturing initial, progressive and debonding photos which consisted of the patients buccal, occlusal and frontal region

Lab Consultant

UNCG Informational Technology Department
Greensboro, NC
06.2014 - 01.2016
  • Provided professional technical support to the UNCG community
  • Monitored students and surrounding labs
  • Maintained the lab by providing a clean and safe environment
  • Communicated with upper-level technical support staff to provide clients with further assistance

Intern

UNCG Informational Technology Department
Greensboro, NC
01.2015 - 05.2015
  • A non-profit dental organization whose mission is to provide quality on-site dental services to the intellectual disabled/developmentally disabled and elderly population via mobile equipped and trained professionals.
  • Collaborated with health directors to discuss ways to improve the services of the dental company and gained a better understanding of the facilities clients
  • Traveled to multiple locations assisting the dental staff
  • Sterilized dental equipment and instruments
  • Provided clerical duties such as maintaining documents and inventory, along with calling in prescriptions
  • Transported patients and provided comfort
  • Restrained patients when needed
  • Provided direct patient care by showing empathy and support to the patients and their family

Education

Bachelor of Science - Human Development and Family Studies

University of North Carolina at Greensboro
Greensboro, NC
05.2015

Skills

  • Customer service (Less than 1 year)
  • Excel (Less than 1 year)
  • Mac (Less than 1 year)
  • Microsoft office (Less than 1 year)
  • MS OFFICE (Less than 1 year)
  • Front Desk
  • Front Office
  • Incoming call reception
  • Strong organization
  • Customer service
  • Telephone reception
  • Appointment scheduling
  • Incoming call management
  • HIPAA compliance
  • Patient chart maintenance
  • Unit secretary training
  • Medical office administration

Affiliations

  • Senior Senator, Student Government Association - Greensboro, NC, 2014 to 2015
  • Historian, Counseling Exceptional Children, Eastern Carolina University, 2013 to 2015

Timeline

Unit Secetary

Atrium Healthcare, Previously Carolinas Healthcare System
12.2024 - Current

Server

Kitchen + Kocktails by Kevin Kelley
03.2024 - 11.2024

Lead Server

SPICE-Charlotte
10.2023 - 03.2024

Guest Service Agent

Holiday Inn Express & Suites
08.2017 - 02.2019

Licensed Health Agent

UnitedHealth Group
05.2017 - 02.2022

Receptionist/ Lab Assistant

Quimby and Collins Orthodontics
05.2016 - 08.2016

Intern

UNCG Informational Technology Department
01.2015 - 05.2015

Lab Consultant

UNCG Informational Technology Department
06.2014 - 01.2016

Bachelor of Science - Human Development and Family Studies

University of North Carolina at Greensboro
Stephanie Locke