Stephanie Lockwood
Cuba
Summary
Dedicated healthcare professional with experience at Olean General Hospital, skilled in HIPAA compliance and patient care. Proven ability to enhance patient engagement and streamline communication among medical staff. Recognized for implementing infection control measures and providing compassionate support, ensuring a safe and welcoming environment for patients. BLS certified and committed to continuous education.
Overview
6
6
years of professional experience
Work History
Unit Clerk/Nursing Assistant
Olean General Hopital
04.2022 - Current
- Managed patient records and documentation to ensure accuracy and compliance with healthcare regulations.
- Coordinated communication between medical staff, patients, and families to facilitate effective care delivery.
- Scheduled appointments and managed clinic calendars to optimize workflow and resource allocation.
- Assisted in maintaining medical supplies inventory, ensuring availability for patient care needs.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Provided compassionate patient care and support in daily activities, enhancing overall patient well-being.
- Assisted nursing staff with medical procedures, ensuring compliance with safety and health regulations.
- Trained new nursing assistants on best practices for patient care and facility protocols.
- Implemented infection control measures, contributing to a safer healthcare environment for patients and staff.
- Advocated for patients' needs, improving communication between patients and healthcare providers.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Receptionist
Olean Medical Group
05.2020 - 04.2022
- Managed patient check-in process, ensuring accuracy in appointment scheduling and documentation.
- Facilitated communication between patients and medical staff to enhance service efficiency.
- Utilized electronic health record systems for data entry and retrieval of patient information.
- Assisted in maintaining a clean and organized reception area to promote a welcoming environment.
- Coordinated with insurance providers to verify patient coverage and benefits effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate of Applied Science - Nursing
Jamestown Community College
Olean, NY05-2026
Associate of Applied Science - Criminal Justice - Police
Jamestown Community College
Olean, NY05-2014
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Multi-line phone system
- Chart updating
- Reception management
- Medical terminology
- Supply restocking
- Patient scheduling
- Faxing orders
- Problem-solving
- BLS certified
- Patient care
- Patient feeding
- Patient-focused care
- Infection control
- Patient relationship building
- Vital sign monitoring
- Companionship and emotional support
- Computer literate
- Specimen collection
- Continuing education
Timeline
Unit Clerk/Nursing Assistant
Olean General Hopital
04.2022 - Current
Receptionist
Olean Medical Group
05.2020 - 04.2022
Associate of Applied Science - Nursing
Jamestown Community College
Associate of Applied Science - Criminal Justice - Police
Jamestown Community College