Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Lonergan

Racine

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

2026
2026
years of professional experience
2008
2008
years of post-secondary education

Work History

Member Specialist

Sam's Club
Franklin
05.2025 - Current
  • Analyzed customer feedback to identify potential opportunities for improvement
  • Processed membership applications, renewals, payments and cancellations accurately and efficiently.
  • Greeted members upon arrival and provided them with assistance throughout their visit.
  • Provided customer service to members, answered questions, and resolved issues in a timely manner.
  • Answered member questions about products and services.
  • Presented and explained services and products to meet member needs.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Mentored junior team members and managed employee relationships.

Cashier

Mobil Gas Station ( Studebakers )
Racine
01.2023 - 02.2025
  • Performed other duties as assigned by management.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Collected payments and provided accurate change.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed sales transactions to prevent long customer wait times.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Baker

Piggly Wiggly Grocery Store
Racine
10.2023 - 12.2023
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Followed food safety guidelines while preparing all food items.
  • Inspected finished products before packaging them up for sale.
  • Stocked shelves with freshly-baked goods throughout the day as needed.
  • Rotated stock as needed to keep freshness intact.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.

Car Wash Attendant

Scrub A Dub Car Wash
Racine
05.2023 - 09.2023
  • Followed proper procedure when operating machinery used during the car wash process.
  • Maintained a clean, organized, and safe work environment.
  • Received payment from customers in exchange for services rendered.
  • Performed basic maintenance checks on equipment used in the car wash process.
  • Inspected vehicles for damage prior to washing.
  • Greeted customers and answered questions regarding services offered.
  • Operated cash register to process customer payments.
  • Checked cars after completion of the car wash process to ensure satisfaction of customers.
  • Maintained vacuums, pressure washers and equipment for car wash and self-service areas.
  • Greeted each customer and supplied service-level options and pricing, including promotional and membership information.

Food Truck Operator

Piña Mexican eats
Franklin
04.2022 - 06.2023
  • Maintained a clean and sanitary work environment in accordance with health regulations.
  • Provided excellent customer service, resolving customer complaints quickly and professionally.
  • Performed maintenance checks on the food truck regularly.
  • Organized and maintained food truck inventory.
  • Advertised the food truck business through various channels such as social media, flyers.
  • Ensured that all staff adhered to safety protocols while operating the food truck.
  • Assisted in loading and unloading equipment into the food truck when necessary.
  • Prepared meals according to customer orders using fresh ingredients.
  • Processed payments accurately and efficiently using cash registers or POS systems.
  • Prioritized service to develop relationships and improve customer regularity.

Carpet Cleaner

Marathon
Racine
03.2022 - 11.2022
  • Assisted other team members in completing large scale projects within allotted timeframes.
  • Inspected carpets for damage prior to cleaning process.
  • Followed safety procedures when operating machinery and chemicals during the cleaning process.
  • Transported equipment from job site to job site in company vehicle.
  • Ensured customer satisfaction by providing quality workmanship in a timely manner.
  • Performed spot removal, stain treatment, and deodorization of carpets.
  • Used specialized tools such as steam cleaners, vacuums, power washers, and extractors.
  • Vacuumed and pre-treated carpets with appropriate cleaning solutions.

Assistant Manager

Rocket Wash
Racine
02.2017 - 03.2022
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Resolved conflicts between team members in an effective manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Implemented quality control measures to uphold company standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained a clean work area throughout the shift.
  • Performed cashier duties such as taking orders, receiving payments, and making change accurately.
  • Greeted customers and provided excellent customer service.
  • Monitored inventory levels of supplies needed for daily operations.
  • Processed payment transactions using point-of-sale systems quickly and accurately.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Cashier/Grocery Stocker

Festival foods
Racine
09.2015 - 04.2017
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Gas Station Attendant

Shell Gas Station
Sturtevant
05.2010 - 06.2015
  • Verified age requirements for purchase of alcohol and tobacco products.
  • Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
  • Trained new employees on company policies and procedures.
  • Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
  • Operated cash register to process customer transactions accurately and efficiently.
  • Stocked shelves with merchandise and ensured that pricing was correct.
  • Responded promptly to emergency situations such as spills or fires according to company protocols.
  • Maintained cleanliness of the store, including floors, shelves, counters and windows.
  • Assisted customers in locating items throughout the store.
  • Provided directions and information about local attractions upon request from customers.
  • Restocked supplies such as paper towels, napkins, cups when necessary.
  • Performed daily inventory checks on various products to ensure adequate stock levels.
  • Prepared daily reports of fuel, oil and accessory sales.
  • Activated fuel pumps and filled fuel tanks with gasoline or diesel fuel.
  • Ordered stock and priced and shelved incoming goods.
  • Cleaned parking areas, restrooms or equipment and removed trash.
  • Operated car washes to clean vehicles.
  • Provided roadside assistance services for customers, including jump-starting cars.

Wait Staff Member

Water edge bar and grill
Racine
05.2006 - 07.2010
  • Answered questions about menu selections and made recommendations when requested.
  • Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Followed all safety procedures when handling hot plates or sharp objects.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Prepared tables by setting up linens, silverware and glassware.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Managed multiple tasks simultaneously while remaining organized under pressure.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Cleared dishes between courses and after guests finished dining.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Greeted and welcomed customers, providing them with menus.
  • Took beverage orders from patrons and served drinks promptly.
  • Performed opening and closing duties such as restocking supplies, cleaning floors.
  • Complied with health department regulations regarding sanitation standards when handling food items.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Ensured that all orders were taken correctly and in a timely manner.

House Cleaner

Self-employeed
Racine
  • Polished metal fixtures in kitchen and bathroom areas.
  • Maintained supplies such as paper towels, toilet tissue, soaps.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
  • Emptied wastebaskets and replaced liners.
  • Disinfected kitchen utensils like cutting boards and knives after use.
  • Removed lint from carpets using a vacuum cleaner attachment.
  • Organized closets according to customer specifications.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Swept patios or decks of debris or leaves with a broom or blower.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Washed windows inside and outside as needed.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Cleaned homes following specific and detailed protocols and requests.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Education

Horlick High School
Racine, WI

Skills

  • Salesmanship
  • Maintain clean environment
  • Process payments
  • Serve customers
  • Build displays
  • Tag merchandise
  • Restock shelves
  • Organization and recordkeeping
  • Customer service excellence
  • Wash vehicles
  • Clean windows
  • Carpet cleaning
  • House cleaning
  • Point-of-sale system
  • Membership renewals
  • POS systems and ordering platforms
  • Teamwork skills
  • Attention to detail
  • Quality control
  • Upselling
  • Sell accessories
  • Cash handling
  • Inventory restocking
  • Daily reports and paperwork
  • Daily deposits
  • Making sure everyone is productive
  • Filling and loading chemicals
  • Baker
  • Food service

  • Membership processing
  • Team mentoring
  • Inventory management
  • Active listening
  • Time management
  • Problem solving
  • Adaptability

Timeline

Member Specialist

Sam's Club
05.2025 - Current

Baker

Piggly Wiggly Grocery Store
10.2023 - 12.2023

Car Wash Attendant

Scrub A Dub Car Wash
05.2023 - 09.2023

Cashier

Mobil Gas Station ( Studebakers )
01.2023 - 02.2025

Food Truck Operator

Piña Mexican eats
04.2022 - 06.2023

Carpet Cleaner

Marathon
03.2022 - 11.2022

Assistant Manager

Rocket Wash
02.2017 - 03.2022

Cashier/Grocery Stocker

Festival foods
09.2015 - 04.2017

Gas Station Attendant

Shell Gas Station
05.2010 - 06.2015

Wait Staff Member

Water edge bar and grill
05.2006 - 07.2010

House Cleaner

Self-employeed

Horlick High School

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