Stephanie Longo
Las Vegas,NV
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
13
13
years of professional experience
Work History
Front Desk/Bookkeeper
Forte Family Practice
10.2024 - Current
- Reduced accounting errors through meticulous record-keeping and regular audits.
- Increased the efficiency of accounts receivable collections by maintaining organized records and following up on overdue payments regularly.
- Reconciled bank statements and accounts monthly, identifying discrepancies and resolving issues promptly.
- Strengthened overall financial stability by keeping detailed records, analyzing data, and providing actionable recommendations to management.
- Maintained confidentiality when handling sensitive financial information, adhering to all relevant laws and regulations.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Medical Assistant
Las Vegas Skin and Cancer Clinic
10.2023 - 08.2024
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Store Manager
Maurices
02.2023 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Medical Assistant
Las Vegas Skin and Cancer Clinic
08.2022 - 02.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Pathology and Hair Transplant Coordinator
McGuiness Dermatology
07.2021 - 05.2022
- Call patients to inform of pathology and laboratory results and review medically necessary follow up treatment including surgery and radiation therapy
- Follow up with all leads and close sales on cosmetic procedures and hair transplants
- Educate patients on various products and services offered in clinics
- Review copays, deductible, and co-insurance as well as self-pay options
Lead Medical Assistant
Epiphany Dermatology
07.2020 - 04.2021
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Review copays, deductible, and co-insurance to ensure accuracy when clients utilized insurance.
- Work closely with upper management to create new protocols.
- Follow OSHA and HIPPA guidelines. Rectify patient complaints.
Medical Assistant
Aspire Dermatology
05.2019 - 06.2020
- Conducted machine safety checks according to facility policy.
- Collected all pertinent data and calculations to aid physician in interpreting results.
- Taught patients about medications, procedures, and care plan instructions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Responsible for additional sales and service through the company's cosmetic line.
Medical Assistant
University Orthopedics
09.2017 - 03.2019
- Ordered Labs, Ultrasounds, X-Rays, and CT/MRI Scans.
- Ensure stock was up to date and ordered supplies as needed.
- Recorded patient medical history.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Assistant Store Manager
Maurice's
09.2016 - 09.2017
- Coached various sales associates in product specifications, sales incentives and selling techniques to increase customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Offered each customer top-notch, personal service, and polite support to boost sales and customer satisfaction.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Medical Office Manager
Well Heath Women's Specialty Care
05.2012 - 09.2017
- Communicated effectively with staff members, physicians, and patients, employing active listening and people skills.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
- Recruited, hired, and educated staff on state and federal statutes.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Building and implementing employee schedules and approval/denial of PTO.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ04.2020
No Degree - Nationally Certified Medical Assistant
Lincoln Technical Institute
Skills
- Office administration and sales
- Enforcing safety and security policies and procedures
- Efficient and dependable collaborator
- Understanding of financial recording and bookkeeping
- Initiative-taking with exceptional people skills
- Goal Oriented
- Customer relations
- Bookkeeping
Timeline
Front Desk/Bookkeeper
Forte Family Practice
10.2024 - Current
Medical Assistant
Las Vegas Skin and Cancer Clinic
10.2023 - 08.2024
Store Manager
Maurices
02.2023 - 10.2023
Medical Assistant
Las Vegas Skin and Cancer Clinic
08.2022 - 02.2023
Pathology and Hair Transplant Coordinator
McGuiness Dermatology
07.2021 - 05.2022
Lead Medical Assistant
Epiphany Dermatology
07.2020 - 04.2021
Medical Assistant
Aspire Dermatology
05.2019 - 06.2020
Medical Assistant
University Orthopedics
09.2017 - 03.2019
Assistant Store Manager
Maurice's
09.2016 - 09.2017
Medical Office Manager
Well Heath Women's Specialty Care
05.2012 - 09.2017
No Degree - Nationally Certified Medical Assistant
Lincoln Technical Institute
Bachelor of Science - Business Management
Grand Canyon University
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