Stephanie Lopez
Des Moines,IA
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
2
2
Language
Work History
Cashier Team Lead
Git N Go
05.2023 - 01.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Stay at Home Parent
Home
04.2021 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Group Coordinator
Solidarity Microfinance
09.2019 - 03.2021
- Managed budgets for group projects, optimizing resource allocation to maximize results while minimizing costs.
- Streamlined communication between departments, resulting in improved efficiency and smoother project execution.
- Utilized project management software tools effectively to organize tasks, deadlines, and resources, ensuring efficient project coordination.
- Coordinated logistics for offsite meetings or conferences involving multiple participants from different locations, ensuring smooth travel arrangements and accommodations were made as needed.
- Monitored progress towards established goals throughout the duration of projects, adjusting timelines or reallocating resources when necessary to stay on track for success.
- Enhanced team collaboration by regularly organizing and leading group meetings and activities.
- Organized training sessions for team members on various topics relevant to their roles, enhancing skills development and job satisfaction.
Stay at Home Parent
Home
05.2016 - 10.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Shipping and Receiving Manager
Interstate Batteries
11.2011 - 04.2016
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Supervisor
ServiceMaster
12.2008 - 12.2011
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted routine inspections to check quality and compliance with established specifications.
Hostess/Cashier Team Lead
El Rodeo Mexican Restaurante
01.1997 - 11.2008
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Perry High School
Perry, IA04.2003
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Team Management
- Cash handling expertise
- Store Opening and Closing
- New Hire Training
- Coaching and Mentoring
- POS Systems
- Policy Enforcement
Accomplishments
- Oversaw 20 junior employees.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteImportant To Me
Company CultureWork-life balanceFlexible work hoursTimeline
Cashier Team Lead
Git N Go
05.2023 - 01.2024
Stay at Home Parent
Home
04.2021 - 04.2023
Group Coordinator
Solidarity Microfinance
09.2019 - 03.2021
Stay at Home Parent
Home
05.2016 - 10.2019
Shipping and Receiving Manager
Interstate Batteries
11.2011 - 04.2016
Supervisor
ServiceMaster
12.2008 - 12.2011
Hostess/Cashier Team Lead
El Rodeo Mexican Restaurante
01.1997 - 11.2008
High School Diploma -
Perry High School
Similar Profiles
Jessica Vazquez-RamosJessica Vazquez-Ramos
Manager at Git N GoManager at Git N Go
Mindy JonesMindy Jones
Assistant Manager at Git N GoAssistant Manager at Git N Go
Austin OluwajuyiteAustin Oluwajuyite
Systems Engineer at Git-gotech TechnologySystems Engineer at Git-gotech Technology