Stephanie Lopez
Tucson,AZ
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Disability Determination Specialist
State of Arizona
10.2021 - 05.2024
- Followed all company policies and procedures to deliver quality work.
- Ensured accurate determinations with meticulous research and thorough investigation of disputes.
- Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.
- Evaluated claims by analyzing case files, conducting interviews, and reviewing relevant documentation.
- Reduced case backlogs by effectively managing workload and meeting strict deadlines for resolution.
Unemployment Claims Specialist
State of Arizona
07.2020 - 10.2021
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.
Sales Manager
Allstate Insurance Co
11.2019 - 03.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Member Service Specialist
Pima Federal Credit Union
07.2017 - 08.2018
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Various Positions
Wells Fargo Bank
07.2009 - 05.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Teller 2009-2010
- Personal Banker 2010-2012
- Assistant Branch Manager 2012-2013
- Branch Manager 2013-2017
Education
Certificate - Human Resources Management
Pima Community College
Tucson, AZ12.2024
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Bilingual in Spanish
Certification
- Certified Notary Public
Timeline
Disability Determination Specialist
State of Arizona
10.2021 - 05.2024
Unemployment Claims Specialist
State of Arizona
07.2020 - 10.2021
Sales Manager
Allstate Insurance Co
11.2019 - 03.2020
Member Service Specialist
Pima Federal Credit Union
07.2017 - 08.2018
Various Positions
Wells Fargo Bank
07.2009 - 05.2017
Certificate - Human Resources Management
Pima Community College