Stephanie Lopez
San Mateo,CA
Summary
Dynamic and collaborative leader with a proven track record in cultivating an inclusive, high-performance work culture. Successfully forges strategic partnerships and fosters cross-functional collaboration to drive organizational success. Exhibits exceptional ability in building and sustaining strong relationships with a diverse range of stakeholders, ensuring alignment with organizational goals and values. Skilled in navigating fast-paced, ever-evolving environments, leveraging change management strategies and conflict resolution skills to enhance team engagement and productivity.
Overview
26
26
years of professional experience
Work History
Non-Profit Administrative Director
Circle Of Inspiration
04.2014 - Current
- Coordinated cross-functional team projects, ensuring timely completion and successful outcomes.
- Enhanced interdepartmental collaboration through the implementation of project management tools and strategies.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of organization personnel.
- Maintained compliance with industry regulations through diligent record-keeping and regular audits.
- Negotiated vendor contracts, securing favorable terms and cost savings for the organization.
- Established a culture of continuous improvement by promoting professional development opportunities for members.
Stay At Home Mom
Lopez House
05.2011 - Current
- Happily Married for 20 years, Mother of seven (7) beautiful children.
- Developed life skills programs for my children, including budgeting, cooking, and time management.
- Provided emotional support during difficult times, helping residents navigate personal challenges.
- Collaborated with community organizations to provide additional resources or learning opportunities for house members.
- Ensured timely completion of homework assignments with the help of structured study sessions.
- Maintained a clean and organized house by delegating chores and supervising daily tasks.
Insurance Administrator
Farmers Insurance
07.2009 - 03.2011
- Prepared auto, home, and umbrella insurance quotes, Answered phones, Provided all customer service, Took payments over the phone and in person, Wrote new insurance policies
- Utilized CRM software to manage client relationships.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
CNA/Hospice Care
Aunt Annes Homecare
11.2004 - 06.2009
- Assisted patients with daily living activities, promoting independence and dignity.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Loan Processor
Countrywide Home Loans
02.1999 - 10.2004
- Assisted underwriting department in performing quality control audits on closed loans, identifying areas for improvement in future processes as needed.
- Maintained compliance with industry regulations and company policies through thorough review of all loan files.
- Conducted comprehensive research on borrower financials to accurately assess risk levels associated with each application.
- Served as a reliable resource for colleagues, addressing questions and providing guidance on processing procedures to ensure consistency across the team.
- Mentored junior processors on best practices in file organization, regulatory compliance requirements, and effective communication within the team structure.
- Developed strong relationships with real estate agents and borrowers, fostering trust in our services and encouraging repeat business.
Education
CNA - Occupational Health And NCP Aid
NCP Vocational School
Daly City, CA11.2004
High School Diploma -
Capuchino High School
San Bruno, CA06.1997
Skills
- Organizational Leadership
- Document Management
- Event Coordination
- Meeting Coordination
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Non-Profit Administrative Director
Circle Of Inspiration
04.2014 - Current
Stay At Home Mom
Lopez House
05.2011 - Current
Insurance Administrator
Farmers Insurance
07.2009 - 03.2011
CNA/Hospice Care
Aunt Annes Homecare
11.2004 - 06.2009
Loan Processor
Countrywide Home Loans
02.1999 - 10.2004
CNA - Occupational Health And NCP Aid
NCP Vocational School
High School Diploma -
Capuchino High School
References
References available upon request
References
References available upon request