Stephanie Lopez
Chicago,IL
Summary
Dynamic professional with extensive experience in customer service, sales, and technical support. Adept at leveraging data, building client relationships, and resolving complex issues to achieve business goals. Seeking to transition into the tech industry, focusing on roles in AI and innovative solutions.
Overview
11
11
years of professional experience
Work History
Personal Banker
Fifth Third Bank
01.2024 - Current
- Increased bank assets by 18% within the first quarter by leading the market in loan applications, processing 15+ new loans monthly.
- Streamlined onboarding processes to reduce drop-off rates by 20%, improving client satisfaction scores.
- Provided data-driven financial insights to clients, driving a 15% increase in cross-product adoption.
Sales Associate
Anthropologie
10.2023 - 01.2024
- Boosted sales by 25% through personalized recommendations and product education, leveraging insights into customer preferences.
- Collaborated with management to optimize store layout, increasing product engagement by 15%.
- Designed and implemented a streamlined checkout process, reducing customer wait times by 20%.
Technical Specialist
Apple
10.2021 - 10.2023
- Resolved 95% of technical issues on the first attempt, increasing customer satisfaction by 30%.
- Conducted training sessions for 50+ team members on troubleshooting and product knowledge, reducing resolution times by 25%.
- Recommended technology upgrades to customers, boosting revenue by 15% and improving product adoption rates.
Personal Banker
First American Bank
05.2020 - 10.2021
- Delivered personalized account management to 100+ clients monthly, achieving a 98% retention rate.
- Enhanced digital banking adoption by 40% through customer education on mobile and online platforms.
- Analyzed client data to recommend tailored solutions, increasing product penetration by 20%.
Sales Specialist
Apple
10.2019 - 10.2021
- Generated $10,000+ in weekly sales, ranking among the top 10% of district specialists.
- Secured 5-10 new business contracts weekly, contributing to a 30% increase in B2B revenue.
- Designed product demonstrations that led to a 20% improvement in customer purchase decisions.
Personal Banker
Chase Bank
03.2014 - 10.2019
- Prevented fraud with a 98% accuracy rate, safeguarding client assets and minimizing financial risk.
- Increased new accounts by 10-15 weekly through targeted outreach and promotional efforts.
- Grew the loan portfolio by 20%, ranking in the top 5 bankers in the region for client acquisition.
Education
Advertising And Marketing
International Academy of Design And Technology
Chicago, ILSkills
- Technical Troubleshooting
- Client Relationship Management
- Sales Strategies and Lead Generation
- Data Analysis and Problem-Solving
- Training and Product Demonstrations
- Process Optimization
Timeline
Personal Banker
Fifth Third Bank
01.2024 - Current
Sales Associate
Anthropologie
10.2023 - 01.2024
Technical Specialist
Apple
10.2021 - 10.2023
Personal Banker
First American Bank
05.2020 - 10.2021
Sales Specialist
Apple
10.2019 - 10.2021
Personal Banker
Chase Bank
03.2014 - 10.2019
Advertising And Marketing
International Academy of Design And Technology
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