Stephanie Lopez
Cicero,IL
Summary
Results-oriented professional with a strong background in patient coordination.Experienced in managing schedules, optimizing appointments, and ensuring seamless operations. Recognized for exceptional teamwork and adaptability in dynamic environments. Possess excellent verbal and written communication skills. Highly self-motivated and well-organized, consistently attentive to details and actively listening to address any issues that may arise. Strong problem-solving abilities coupled with effective communication and organizational skills, enabling successful collaboration and delivering reliable results.
Overview
20
20
years of professional experience
Work History
Patient Scheduling Coordinator (Remote)
Midwest Orthopedics at Rush
05.2022 - 03.2023
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solution
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Streamlined communication between departments for improved schedule adherence and reduced conflict.
- Supported administrative tasks such as insurance verification and data entry for accurate record-keeping and billing processes.
- Improved patient satisfaction with timely and accurate appointment setting.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Used Epic to schedule patients.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Streamlined appointment scheduling process, resulting in improved patient satisfaction and reduced wait times.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during the scheduling process.
- Coordinated surgery schedules with surgical teams to ensure optimal timing and resource allocation.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Patient Representative
Midwest Orthopedics at Rush
01.2019 - 04.2022
- Maintain the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc
- Patient tracking in the Electronic Medical Record while collecting co-pays, and ensuring form completion
- Verified, updated, and scanned new and returning patient information
- Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments
- Maintain a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction
- Direct the flow of patients into the rooms during clinic days
- Measures vital signs, such as blood pressure, weight, and height, and records information on patients' charts
- Ensured rooms are cleaned between patients, as well as cleaned and stocked at the end of the day
- Spoke to patients upon arrival to determine if personal data or insurance information had changed
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits
- Promoted patient data confidentiality by following strict rules and regulations endorsed by facility
- Supervised patient flow by checking in patients immediately upon arrival
- Informed patients of delays and approximate wait times upon arrival for appointments
- Greet patients, in person or on the telephone, answering, and referring clinic inquiries
- Direct visitors by maintaining employee, department directories, and provide instructions
- Maintain security by following procedures, monitoring logbook, issuing visitor badges
- Maintain telecommunication system by following manufacturer's instructions for house phone and console operation
Receptionist/Medical Assistant
Diamond Headache Clinic Chicago
01.2009 - 01.2019
- Maintain the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc
- Patient tracking in the Electronic Medical Record while collecting co-pays, and ensuring form completion
- Verified, updated, and scanned new and returning patient information
- Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments
- Maintain a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction
- Direct the flow of patients into the rooms during clinic days
- Measures vital signs, such as blood pressure, weight, and height, and records information on patients' charts
- Ensured rooms are cleaned between patients, as well as cleaned and stocked at the end of the day
- Spoke to patients upon arrival to determine if personal data or insurance information had changed
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits
- Promoted patient data confidentiality by following strict rules and regulations endorsed by facility
- Supervised patient flow by checking in patients immediately upon arrival
- Informed patients of delays and approximate wait times upon arrival for appointments
- Greet patients, in person or on the telephone, answering, and referring clinic inquiries
- Direct visitors by maintaining employee, department directories, and provide instructions
- Maintain security by following procedures, monitoring logbook, issuing visitor badges
- Maintain telecommunication system by following manufacturer's instructions for house phone and console operation
Medical Assistant
Union Health Services
01.2009 - 12.2009
- Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Collect patient payment and balance batches at the end of day
- Process release of Medical Records to requester
- Greet, assist patients in room take vitals, perform EKG's
- Order lab work, MRI's, draw blood, and obtain Urine specimens
- Maintain and set up patient rooms
- Assist with patients and family education
- Performed various clinical duties such as measuring vital signs which include; blood pressure, temperature, height, and weight
- Recorded and maintained of patient charts, scheduling appointments, and answering phones
- Prepared patients for examination, and assisting the Physician during the examination
- Provided instruments and materials to Physician as directed
- Clean and sterilize instruments
Assistant Manager
Family Dollar
12.2005 - 12.2009
- Managed of associates, which includes: review job applications and interview job applicants; hire, train and assign store tasks to be completed
- Implemented the store's inventory control, merchandise receipt, and verified the accuracy of reconciliation of charge sales and cash receipts
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
Dental Assistant
Dr. Khalils Office
12.2002 - 12.2003
- Prepared patients for treatment, sterilized and disinfected instruments, setup trays, prepared materials, and assisted dentist during dental procedures
- Provided postoperative instructions prescribed by dentist
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns
- Gathered medical information, dental health history and vitals from patients
- Protected patients by sterilizing instruments and equipment between every consultation
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists
Education
Medical Assistant Diploma -
Lincoln College of Technology
Melrose Park, IL12.2009
Skills
- Patient service and assistant
- Appointment confirmation
- Sterilization procedures
- Registration services
- Patient data confidentiality
- Quality performance measures
- Proficient in Microsoft office
- Proficient in Excel
- Patient positioning understanding
- Insurance verification
- Medical terminology
- Data entry proficiency
References
References available upon request
Timeline
Patient Scheduling Coordinator (Remote)
Midwest Orthopedics at Rush
05.2022 - 03.2023
Patient Representative
Midwest Orthopedics at Rush
01.2019 - 04.2022
Receptionist/Medical Assistant
Diamond Headache Clinic Chicago
01.2009 - 01.2019
Medical Assistant
Union Health Services
01.2009 - 12.2009
Assistant Manager
Family Dollar
12.2005 - 12.2009
Dental Assistant
Dr. Khalils Office
12.2002 - 12.2003
Medical Assistant Diploma -
Lincoln College of Technology
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