Stephanie Lopez
Everett
Summary
Dynamic and results-driven professional with extensive experience at Encore Communities Laurel Cove, excelling in customer service and data entry. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Adept at managing multi-line phone systems and scheduling appointments, ensuring seamless operations and a welcoming environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Life Enrichment Assistant
Encore Communities Laurel Cove
Shoreline
11.2023 - Current
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Coordinated pick-up and delivery of express mail services.
- Coordinated maintenance requests for office equipment and facilities.
- Scheduled and confirmed appointments for clients and staff.
- Assisted residents in planning and scheduling activities to meet their individual needs.
- Conducted assessments of each resident's cognitive abilities using standardized tests.
- Monitored resident safety while participating in leisure activities.
- Maintained accurate records of residents' attendance at programs and events.
- Created volunteer position descriptions to match organizational needs with volunteer skills and interests.
Front Desk Concierge
Pacific Rehabilitation Centers
Everett
10.2022 - 06.2023
- Developed strong relationships with clients through effective communication skills.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved guest complaints by providing timely customer service solutions.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Took reservations from patrons by phone or online.
- Offered guests beverages and refreshments upon check-in.
- Ensured that all files were properly labeled and stored securely.
- Categorized files according to established procedures and standards.
Customer Service Representative
Northwest Weight Loss Surgery
Everett
02.2021 - 08.2022
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained a high level of professionalism when dealing with difficult customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Collected deposits or payments and arranged for billing.
- Conducted regular follow-up calls with customers after resolving their issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Kingman High School
Kingman, AZ03-2003
Skills
- Data entry
- Microsoft Office
- Customer service
- Multi-line phone systems
- Appointment scheduling
- Record keeping
- File management
- Conflict resolution
- Communication skills
- Team collaboration
- Administrative support
- Scheduling
- Telephone etiquette
Certification
- first aid
- food handlers
References
References available upon request.
Timeline
Front Desk Receptionist/Life Enrichment Assistant
Encore Communities Laurel Cove
11.2023 - Current
Front Desk Concierge
Pacific Rehabilitation Centers
10.2022 - 06.2023
Customer Service Representative
Northwest Weight Loss Surgery
02.2021 - 08.2022
High School Diploma -
Kingman High School
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