Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stephanie Lopez

Carmichael,CA

Summary

Flexible hard worker ready to learn and contribute to team success. Also maintain high expectations for me and my peers achievements.

Experienced with managing customer interactions and resolving issues in fast-paced casino environment. Utilizes strong attention to detail and effective communication to ensure positive guest experience. Knowledge of maintaining compliance with gaming regulations and handling cash transactions securely.

Overview

10
10
years of professional experience

Work History

Head Cashier

Champs Sports
12.2015 - 06.2019
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Maintained a clean work environment for customers to feel comfortable, and for my employees to operate more smoothly

Director

Lupe's Care Center
02.2019 - 02.2021
  • Recruited, hired and trained employees on operations and performance expectations.
  • Enforced rules to teach good manners and maintain safe environment.
  • Maintained a safe, clean, friendly environment for every child that enters the facility

Cage Cashier

Red Hawk Casino
08.2022 - 06.2023
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Quickly and accurately counted drawers at start and end of each shift.

Slot Attendant

Red Hawk Casino
06.2023 - Current
  • Manage cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
  • Enhance customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Deliver exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Support seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
  • Connect with guests on personal level to build loyalty.
  • Provide timely support to other departments as needed, fostering positive working relationships across the casino property.
  • Ensure accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.

Education

High School Diploma -

Rio Linda High School
Rio Linda, CA
06.2015

Skills

  • Cash management
  • Loss prevention
  • Quick learner
  • Strong communication skills
  • Efficient multitasking
  • Training and mentoring
  • Sales experience
  • Accurate money handling

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Slot Attendant

Red Hawk Casino
06.2023 - Current

Cage Cashier

Red Hawk Casino
08.2022 - 06.2023

Director

Lupe's Care Center
02.2019 - 02.2021

Head Cashier

Champs Sports
12.2015 - 06.2019

High School Diploma -

Rio Linda High School

Similar Profiles

CREATE PROFILE