Stephanie Loughran
Baltimore,MD
Summary
Experience Design Manager with 15+ years of experience spanning UX strategy, product design, people leadership, and design operations. Proven track record of building and mentoring design teams, leading cross-functional initiatives, and delivering scalable digital experiences across enterprise and agency environments. Skilled in aligning customer needs with business objectives, influencing stakeholders, optimizing design resources, and translating complex challenges into measurable outcomes. CPACC-certified with deep expertise in inclusive design and enterprise design systems.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Experience Design Manager
Exelon
Baltimore, MD
01.2023 - Current
- People Leadership & Development: Managed and mentored team of four UX designers, facilitating three promotions through ongoing performance feedback, coaching, and career development support.
- UX Strategy & Execution: Developed and led a time-bound enterprise accessibility strategy to significantly advance WCAG 2.2 AA compliance within one year, balancing regulatory deadlines, technical dependencies, and business priorities.
- Design Systems & Scalability: Leveraged the enterprise design system to drive accessibility remediation across approximately 16,000 component instances, coordinating scalable improvements across multiple product teams.
- Cross-Functional Leadership: Directed a multidisciplinary accessibility team of 10+ professionals across design, product, development, QA, and UAT, aligning execution across multiple product teams and business stakeholders.
- Business Impact: Drove an estimated $126K in cost avoidance by improving digital self-service accessibility, reducing the need for customers with disabilities to rely on higher-cost customer care channels.
- Design Operations & Resource Planning: Oversaw design staffing allocations and project resourcing, developing predictive staffing tool to enable leadership to forecast capacity gaps and evaluate project impacts.
- Strategic Partnerships: Collaborated with outside counsel, technology vendors, and the National Federation of the Blind to inform accessibility strategy, validate solutions, and align delivery with legal and customer needs.
Product Design Manager
Mindgrub
Baltimore, Maryland
04.2019 - 01.2023
- Led design direction for digital experiences, supporting project execution and collaboration across creative disciplines.
- Guided designers in solving complex digital product challenges, aligning client objectives, user needs, and technical constraints.
- Built, coached, and mentored a growing team of product designers, enhancing professional development and ensuring high-quality design execution.
- Supported collaborative design practices across multidisciplinary teams, fostering innovation and effective problem-solving.
Art Director
Outstand
Baltimore, MD
01.2018 - 05.2019
- Directed art for digital and creative projects, supporting visual design quality and cohesive customer experiences.
Design Lead
Mindgrub
Baltimore, MD
01.2017 - 12.2017
- Led design direction for the Exelon mobile app, supporting project execution and collaboration across creative disciplines.
Senior Designer
NewCity
Blacksburg, Virginia
03.2011 - 01.2017
- Designed websites and digital experiences for clients primarily within the higher education sector.
- Applied visual design and user-centered principles to create engaging, functional digital experiences.
Education
Bachelor of Arts - Advertising
Savannah College of Art And Design
Savannah, GA06-2010
Skills
- WCAG compliance
- Accessibility strategy
- Accessibility improvements
- UX strategy
- Design systems
- Product design
- Cross-functional leadership
- Stakeholder management
- Design operations
- Resource optimization
Certification
- Certified Professional in Accessibility Core Competencies - International Association of Accessibility Professionals
Timeline
Experience Design Manager
Exelon
01.2023 - Current
Product Design Manager
Mindgrub
04.2019 - 01.2023
Art Director
Outstand
01.2018 - 05.2019
Design Lead
Mindgrub
01.2017 - 12.2017
Senior Designer
NewCity
03.2011 - 01.2017
Bachelor of Arts - Advertising
Savannah College of Art And Design