Stephanie Loveless- Price

• Applying Long Term Care residents for Medicaid

• Contracted with several Nursing facilities in Virginia

• Meet with families, schedule appoints and gather documents

• Work with processing team for approvals

• Work closely with Department of Social Services

• Assisting residents on spending down funds to qualify for LTC

• Working closely with Skilled Nursing facilities to ensure they receive payment for services rendered.
• Travel to 8 different facilities in the virginia contracted areas.

• Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
• Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
• Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
• Enrolled providers and Medicaid, Medicare, and private insurance plans.

• Hired and promoted [Number] personnel within transportation department to maintain adequate coverage and top talent.
• Coordinated schedules to get clients/ patients to and from appointments.
• Provided recommendations to Director on safety hazards, closings.
• Contracted with Enterprise rentals and scheduled new vehicles and leases.
• Optimized fleet management by regularly reviewing vehicle maintenance schedules and implementing cost-effective solutions when necessary. Maintained a fleet of 65 plus
• Safety Inspections for all handicap accessible vehicles.
• Billing to third party insurances for all mileage reimbursement for covered individuals.

• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
• Developed new employees and on-going performance assessment of current employees.
• Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.,
• Collected all payments and supervised front Desk Staff. bank deposits

• Facilitated cross-functional meetings to discuss the impact of policy changes on the reimbursement process, ensuring clear understanding among all stakeholders.
• Improved patient satisfaction by ensuring timely and accurate reimbursements for their medical expenses.
• Monitored industry trends and regulatory changes to stay current on best practices for reimbursement management.
• Provided exceptional customer service when addressing patient inquiries about their reimbursements, resolving issues promptly and professionally.
• All billing procedures to Medicaid, Medicare and third party affiliates.
• Maintained up-to-date knowledge on national healthcare policies affecting reimbursements, advising senior leadership on necessary adjustments or updates to internal processes accordingly.
• Managed a team of reimbursement specialists, providing guidance and support for optimal performance.
• Collaborated with insurance providers to clarify requirements and ensure proper submission of claims for faster processing times.
• Analyzed data to identify patterns and opportunities for improvement within the reimbursement process.
• Streamlined communication between departments involved in the reimbursement process, fostering collaboration and accuracy.
• Conducted regular audits of reimbursement activities, identifying areas for improvement and implementing corrective actions as needed.
• Worked closely with finance department to address discrepancies or concerns related to payment collection from insurance companies or patients directly.
• Reduced errors in reimbursement claims through rigorous attention to detail and thorough documentation.
• Developed strong relationships with insurance companies and healthcare providers, fostering collaboration and ensuring smooth communication for reimbursement matters.
• Developed comprehensive training materials for new hires, resulting in a more efficient onboarding process.
• Implemented new software solutions to automate aspects of the reimbursement workflow, increasing overall productivity.
• Maintained strong knowledge of medical terminology and procedures.

• Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
• Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
• Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
• Coordinated all staffing schedules and made sure that each shift had adequate coverage.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.