Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stephanie Lozada

Astoria,NY

Summary

Dynamic professional with extensive experience in customer service and office administration, notably at Bad Habits Astoria. Proven ability in staff training and development, enhancing team efficiency. Adept at managing high call volumes and ensuring patient confidentiality, while fostering strong client relationships to drive repeat business. Committed to excellence in service delivery. Looking to expand my career choices through the medical field. Highly motivated and committed Certified Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server/Assistant Manager, Customer Service

Bad Habits Astoria
08.2021 - Current
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
  • Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
  • Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
  • Streamlined communication between kitchen staff and servers for improved order accuracy and timeliness.

Medical Receptionist

Progressive Urology- NYBC
12.2023 - 05.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Education

Communication Studies -

LaGuardia Community College
Long Island City, NY
01-2026

CCMA - Medical Assistant

Stepful
Online
06-2025

High School Diploma -

Aviation High School
Long Island City, NY
06-2018

Skills

  • Staff training and development
  • Sanitation standards
  • Food safety compliance
  • Task delegation
  • Employee scheduling
  • Guest service
  • Customer service management
  • Telephone etiquette
  • Front desk operations
  • Appointment scheduling
  • Patient scheduling
  • Office administration
  • Co-payment collection

Certification

  • CCMA - Certified Clinical Medical Assistant

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medical Receptionist

Progressive Urology- NYBC
12.2023 - 05.2024

Server/Assistant Manager, Customer Service

Bad Habits Astoria
08.2021 - Current

Communication Studies -

LaGuardia Community College

CCMA - Medical Assistant

Stepful

High School Diploma -

Aviation High School

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