Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Luna

2538 Kingswell San Antonio

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SIU IBR position. Ready to help team achieve company goals.

Experienced fraud prevention professional prepared to make significant impact on risk management and loss prevention. Strong analytical skills, attention to detail, and expertise in fraud detection and investigation. Known for collaborative mindset and adaptability to changing needs, ensuring effective team performance and achieving results. Highly reliable with strong focus on maintaining high standards and delivering outcomes.

Overview

7
7
years of professional experience

Work History

Fraud Operations Specialist

Citibank
07.2022 - Current
  • Mitigated financial loss through prompt identification and resolution of unauthorized transactions.
  • Prepare and file suspicious activity report (SARs) in compliance with BSA/AML regulations,, ensuring accuracy and timely submission to FINCEN
  • Optimized resource allocation by prioritizing high-risk cases for immediate attention and action.
  • Enhanced customer satisfaction with proactive communication and timely resolution of fraud cases.
  • Successfully managed multiple priorities simultaneously under tight deadlines while maintaining a high level of accuracy in case investigations.

Case Manager

Align Dental
01.2020 - 01.2022
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
  • Improved data accuracy and patient record management with diligent updating and organizing of digital and physical files.

Patient Care Coordinator

Ideal Dental & Orthodontics
01.2018 - 01.2020
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Managed patient billing processes for timely, accurate payments.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.

Education

High School Diploma -

Midland Lee High School
Midland, TX
06-2004

Skills

  • Fraud detection and Financial Crime Prevention
  • Banking Procedures and Polices
  • Training and development
  • Microsoft Suite (excel, powerpoint,word)
  • Effective communication

Timeline

Fraud Operations Specialist

Citibank
07.2022 - Current

Case Manager

Align Dental
01.2020 - 01.2022

Patient Care Coordinator

Ideal Dental & Orthodontics
01.2018 - 01.2020

High School Diploma -

Midland Lee High School

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Stephanie Luna