Stephanie Lusco
Alabaster,AL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Secretary
Kingwood Christian Child Development Center
04.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing student and family files or financial data.
- Answered multi-line phone system as well as a school-wide intercom system, and enthusiastically greeted callers and visitors.
- Maintained electronic filing systems, categorized documents, daily report documents, and student file updates including: immunization records, admission and withdrawal forms, and classroom transfers
- Handled daily scheduling tasks and provided administrative support for entire school.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Preschool Administrative Assistant
Church Of The Highlands
09.2017 - 09.2023
- Promoted a positive work environment through effective communication skills and fostering professional relationships among volunteers and staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Built and maintained excellent Church staff, volunteer, and family relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between the Church and vendors and maintained effective lines of communication.
- Volunteered to help with special projects such as weekly catering orders for the staff and volunteers, special event coordinating, purchasing and planning staff and volunteer Holiday gifts, and assisting weekly in cleaning of all preschool areas.
Co-Owner
Turner's Auto Service
08.2002 - 12.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Established foundational processes for business operations.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Delivered financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Supervised hiring, firing, promotion and reward of department personnel.
Education
High School Diploma -
Stone Mountain Christian School
Stone Mountain, GASkills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Multi-Line Phone Systems
- File Management
- Microsoft Office Expertise
- Fast Learner
- Multi-tasking and Time Management
Timeline
Secretary
Kingwood Christian Child Development Center
04.2023 - Current
Preschool Administrative Assistant
Church Of The Highlands
09.2017 - 09.2023
Co-Owner
Turner's Auto Service
08.2002 - 12.2007
High School Diploma -
Stone Mountain Christian School
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