Stephanie Álvarez
WAUKEGAN,IL
Summary
Experienced customer service professional adept at managing ticket bookings and resolving customer inquiries efficiently. Demonstrated ability to maintain high standards of service by establishing and monitoring compliance within various departments. Proficient in POS systems, cash handling, and refund processing, ensuring seamless transactions and customer satisfaction.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Costumer service
Agent Assistant
Denver, CO
10.2023 - 08.2026
- Assisted passengers in booking tickets to enhance the travel experience.
- Quick problem-solving skills
- Communicated effectively with customers and coworkers to resolve inquiries.
- Maintained a standing position for over eight hours during shifts.
- Provided outstanding customer service to ensure guest satisfaction.
- Delivered friendly customer service to foster positive guest interactions.
Customer service
Natural Grooves Productions
Denver, CO
12.2020 - 10.2021
- Provided excellent customer service during every journey.
- Established customer service standards and monitored staff compliance.
- Monitored customer service standards within the electronics department.
- Developed processes for improving customer service interactions.
Cashier
Sephora
Denver, CO
03.2020 - 10.2020
- Handled cash, credit, and gift card payments
- Processed Sephora checkout transactions using POS system
- Assisted guests with returns, exchanges, and receipt questions
Skills
- POS systems
- Cash handling
- Refund processing
- Travel arrangement
Languages
Spanish
Professional
English
Professional
Timeline
Costumer service
Agent Assistant
10.2023 - 08.2026
Customer service
Natural Grooves Productions
12.2020 - 10.2021
Cashier
Sephora
03.2020 - 10.2020