STEPHANIE LYDIC
ALTOONA,IA
Summary
Judicial Specialist with top skills in communication, critical thinking and active learning. Helps cases with professionally prepared legal documents and thorough research. Organized legal team member versed in legal practices and procedures relevant to Juvenile law. Skilled at keeping documentation and records updated, cases organized and calendars accurate. Organized legal team member versed in legal practices and procedures relevant to Juvenile law. Skilled at keeping documentation and records updated, cases organized and calendars accurate.
Overview
15
15
years of professional experience
Work History
Judicial Specialist 2
State Of Iowa, Judicial Branch
Des Moines, IA
05.2022 - Current
- Responded to client calls and inquiries to deliver applicable information.
- Created and updated case management and client account databases.
- Ensured proper maintenance of case files including filing pleadings and motions into appropriate folders.
- Communicated effectively with litigants regarding their cases, providing guidance on procedural matters when needed.
- Filed pleadings and appeals with court clerks to expedite trial proceedings.
- Prepared orders, opinions and other judicial documents according to established procedures.
- Answered inquiries from attorneys, parties and members of the public relating to case information or other related topics.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Notified relevant parties when orders have been issued from the court regarding their cases.
- Reviewed motions submitted by attorneys for accuracy prior to submission to the court.
- Received complaints filed against defendants and prepared them for review by the presiding judge.
- Performed data entry tasks such as entering information into computer systems or databases.
- Reviewed court documents for accuracy and completeness, ensuring compliance with applicable laws, rules and regulations.
- Organized legal documents in company filing systems and databases.
- Completed day-to-day duties accurately and efficiently.
- Answered 1-20 calls per shift to assist with customer questions and concerns.
- Identified needs of customers promptly and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Billing Specialist
TMC Transportation
Des Moines, IA
04.2019 - 05.2023
- Worked with team members and leadership to identify and develop process improvements.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Input statement information, reconciled accounts and resolved discrepancies.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Answered customer questions to maintain high satisfaction levels.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
- Investigated and resolved issues to maintain billing accuracy.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Quality Assurance Analyst
Wells Fargo & Company
West Des Moines, IA
01.2009 - 03.2019
- Developed corrective and preventive action plans to resolve non-compliance issues.
- Performed functional, system integration, regression, user acceptance testing.
- Communicated regularly with management to discuss quality trends.
- Conducted internal audits to measure adherence to established QA standards.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Provided feedback on usability and suggest improvements to the product design teams.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Diploma -
East High School
Des Moines, IA05-1997
Associate of Arts -
Des Moines Area Community College
Ankeny, IASkills
- Legal Terminology
- Critical Thinking
- Document Management
- Correspondence and Legal Forms
- Conflict Resolution
- Legal Correspondence
- Document Preparation
- Attention to Detail
- Court Document Filing
- Customer Service
- Good Judgment and Decision Making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Judicial Specialist 2
State Of Iowa, Judicial Branch
05.2022 - Current
Billing Specialist
TMC Transportation
04.2019 - 05.2023
Quality Assurance Analyst
Wells Fargo & Company
01.2009 - 03.2019
High School Diploma -
East High School
Associate of Arts -
Des Moines Area Community College
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