Stephanie Lynd
Multi-Store Manager
Oak Lawn,IL
Summary
Results-driven Store Manager with a strong focus on quality and a proven ability to establish clear guidelines and targeted goals that drive sustained revenue growth, enhance team efficiency, and foster customer loyalty. Expertise in recruiting, hiring, training, and motivating high-performing teams to consistently meet and exceed objectives. Recognized as a motivational leader and strategic planner with a solid track record of retail success, complemented by eight years of experience as a Leasing Consultant. Committed to leveraging analytical problem-solving skills and independent decision-making to positively influence company performance while enhancing employee engagement and morale.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Multi-Store Manager for the Greater Chicagoland Area
Claire's
08.2021 - Current
- Provided consistent customer experiences through proper implementation of our GUEST program
- Analyzed daily reports to identify ways to maximize store performance; developed action plans to achieve targets
- Set clear, consistent expectations to ensure standardized approach
- Motivated others to succeed; created fun, competitive contests to strengthen employee morale within stores
- #1 in Region with highest dollar amount for parties, 2024
- Maximized performance through effective utilization of company’s performance management processes
- Oversaw POS operations, cash management to reduce errors
- Managed employee schedules
- Kept Loss Prevention to minimum by properly training staff
- Supervised multiple stores, oversaw other locations aside from my own when needed
- Assisted in 6 new store openings, including our Wal-Mart piercing locations within the Chicagoland area
Assistant Manager
Bath & Body Works
10.2019 - 03.2020
- Executed company directives within timelines including visuals, sales promotions
- Set schedules, delegated assignments based on team strengths
- Maintained store presentation by overseeing merchandise replenishment, customer courtesy, inquiry response
Retail Store Manager
Justice Tween Brands
02.2011 - 10.2019
- Oversaw multiple store openings
- Trained highly effective sales team
- Analyzed business data to assure profitability
- Hired talented individuals through networking, building relationships with customers
- Managed complete merchandise flow
- Led change initiatives, traveled in-district to train new partners in visual merchandising
- Coordinated company-planned events like fashion shows, birthday parties, private shopping
Education
High School Diploma -
Bolingbrook High School
Bolingbrook, IL06-1997
Skills
- Property, Retail, Team Management; Leadership
- Payroll
- Conversion Optimization
- Sales
- Detail-oriented
- Employee Evaluation; Training
- Social Media
- Multi-tasking
- Microsoft Office
- POS Systems
- Customer Service
- Employee scheduling
- Recruitment and hiring
- Store operations
- Merchandise planning
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
- Excellent communication
- Team leadership
- Employee motivation
- Team building
- Customer relationship management
Certification
Piercing Specialist Certification (Claire’s)
Languages
English
Timeline
Multi-Store Manager for the Greater Chicagoland Area
Claire's
08.2021 - Current
Assistant Manager
Bath & Body Works
10.2019 - 03.2020
Retail Store Manager
Justice Tween Brands
02.2011 - 10.2019
High School Diploma -
Bolingbrook High School