Stephanie Lynn
Certified Medication Technician
Stockton,United States
Summary
- Communicative CERTIFIED NURSING ASSISTANT offering 35-year background in following set medication programs. Proficient in performing all procedures of good nursing care. Highly skilled in taking and recording vital signs. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Proactive worker committed to helping Certified Nursing provide top-notch patient care. Skilled at professional treatments with knowledge of care of patients. Fantastic attention to detail and multitasking abilities. Patient-focused Customer Service with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Certified Medication Technician
Lake Stockton Healthcare CMH
Stockton, MO
06.2016 - Current
- Reviewed patient progress to document effects of any prescribed medication.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Customer Service Representative
NeoVox
Carthage, Missouri
05.2012 - 05.2016
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
Education
Certified Nurse Assistant - Healthcare
FIRESIDE NURSING HOME
CENTRALIA ILLINOIS 08.1989 - 10.1989
General Education - General Studies
Patoka High Scool
Patoka Illinois 08.1984 - 05.1988
Medication Administration And Insulin Administration - Medication Administration
CARTHAGE VOCATIONAL TECH
Carthage, MO 03.1996 - 07.1996
Skills
Direct Patient Care
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Have several years of healthcare experiences.
I have great customer relation skills and computer skills. I enjoy helping others. And making people happy.
Timeline
Certified Medication Technician
Lake Stockton Healthcare CMH
06.2016 - Current
Customer Service Representative
NeoVox
05.2012 - 05.2016
Medication Administration And Insulin Administration - Medication Administration
CARTHAGE VOCATIONAL TECH
03.1996 - 07.1996
Certified Nurse Assistant - Healthcare
FIRESIDE NURSING HOME
08.1989 - 10.1989
General Education - General Studies
Patoka High Scool
08.1984 - 05.1988
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