Stephanie Macias
Dallas,TX
Summary
Customer Service, Accounting, Administrative, and Human Resources experience Exceptional customer and interpersonal communication skills Skilled at learning new concepts quickly, while working well under pressure Able to organize, and prioritize multiple tasks simultaneously. Possess awareness and commitment to confidentiality. Strong attention to accuracy and detail Over 20+ years of HR Expertise
Experienced with managing executive schedules, travel arrangements, and meeting coordination. Utilizes strong interpersonal skills to facilitate communication and collaboration among team members. Knowledge of office management software and administrative protocols.
Professional administrative professional with track record in supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Overview
11
11
years of professional experience
Work History
HR Business Partner
UNFI
04.2024 - Current
- Responsible for executing action items that support key projects and initiatives in a Union environment within the Distribution Center. Reporting to the HR Manager, the HR Business Partner is responsible for effective execution of human resource strategies in areas such as Talent Development, Workforce Planning, Talent Selection, Engagement, Recognition, Performance Management, Organizational Development, Training, Associate Relations, Compensation, Benefits, Wellness, Risk Safety, Labor Relations, Sustainability and Philanthropy.
- Full cycle payroll for over 500 employees weekly
- Acts as a primary point of contact and provides counsel and consulting services to internal partners across all levels of the organization, including Senior leaders.
- Conducts New Hire Orientation for new associates weekly.
- Responsible for being a steward of the company culture.
- Use discretion and ensures that associate questions are promptly and courteously resolved.
- Drive employee engagement efforts through execution of employee feedback surveys, analysis of results and development of action plans, as assigned.
- Addresses associate concerns with open communication techniques. Communicates with associates in a timely and courteous manner.
- Handles basic employment relations issues, including reviewing recommendation with HR Manager and escalating, as appropriate.
- Executes on assigned HR functions, accurately and timely.
- Leverages best practices and participates in collaboration within the region/group, and nationally.
- Maintains and updates HRIS records and associate files. Ensures associate files are complete and compliant.
- Primary point of contact for managers, employees, HR, and payroll throughout the leave management process.
- Manages and tracks all levels of absence and accommodation requests.
- Gather and verify required medical documentation from employees seeking leave.
- Provide clear and timely communication to employees regarding their leave status, required documentation, and return-to-work procedures.
- Possesses working knowledge of HR policies and procedures as well as federal, state/province and local laws.
- Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
- Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Created a strong employer brand by promoting company values and showcasing positive work culture both internally and externally.
- Collaborated with leadership to assess and improve policies across board.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Developed and delivered special events for company employees.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
HR Business Partner
Stratus
Irving, Texas
11.2022 - 11.2023
- Provide day to day administrative and operational support to the Human Resources Department. Responsible for maintaining and updating information in HRIS, assisting with payroll, creating offer letters, assisting with recruiting, unemployment claims, coordinating benefits management, preparing reports, new hire onboarding and assisting with the performance review process.
- Administer health and welfare plans including enrollments, changes, and terminations.
- Handles benefit inquiries and complaints to ensure quick, equitable, courteous resolution.
- Conducts New Hire Orientation for both local and field employees.
- Process required documents through payroll and insurance providers to ensure accurate record keeping and proper deductions, in compliance with ACA standards and reporting requirements.
- Ensure that all employee data in HRIS – hire dates, reporting structure, job title, etc. is accurate.
- Serve as primary contact with HRIS vendor to address problems, recommend upgrades and modifications.
- Coordinate accreditation efforts with Compliance Department and maintain documentation.
- Perform customer service functions by answering employee requests and questions.
- Implemented succession planning strategies, ensuring leadership continuity and employee growth opportunities within the organization.
- Collaborated with senior management to align HR initiatives with organizational goals.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Optimized onboarding processes for new employees, ensuring seamless integration into their roles from day one.
- Administered benefits programs, optimizing cost-effectiveness while providing valuable offerings to employees.
- Advised senior management on organizational development and change management initiatives.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Recruited top talent to maximize profitability.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Collaborated with leadership to assess and improve policies across board.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Devised hiring and recruitment policies for 300employee company.
- Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
HR Manager
Asoecia (Somerset)
07.2018 - 11.2022
- Provide support to employees throughout South Texas (Austin, San Antonio, Corpus Christi)
- Serve as a strategic advisor on all departmental restructuring, workforce planning, business realignments, and change management.
- Manage recruiting strategies including full-cycle recruitment functions, requisition, and on-boarding processes for Branch Offices with approximately 300 employees.
- Administer policies and procedures relating to all phases of human resources activity including benefits, recruitment, training and development, employee performance, merit, and exit interviews.
- Acts as liaison between employee and management to answer questions or concerns regarding company policies, practices and regulations.
- Works with employees and supervisors to research and resolve employee relations issues.
- Established close relationships with Somerset’s Onsite General Managers to enlist assistance with recruiting onsite employees, ensuring larger local applicant pools.
- Part of Onboarding Team during acquisitions with focus on onboarding and recruiting new team members.
- Travel to on sites 1-2 times a quarter to meet with managers to discuss any HR needs and to meet with employees to bridge the gap with any questions or needs they might have.
- Primary contact for leave of absence process.
- Biweekly payroll review with payroll coordinator to ensure employees are paid correctly that includes, merit increases, bonus payments, commission payments, etc.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Managed employee disputes by employing conflict resolution techniques.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Liaised between multiple business divisions to improve communications.
- Recruited top talent to maximize profitability.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
HR Benefits Manager
Snelling
03.2015 - 02.2018
- Managed a variety of human resource duties to assure the successful delivery of benefits and pay to all employees of Snelling Services, LLC. Advises management in matters regarding Corporate and Field Employee Benefits.
- Maintained broker and carrier relationships to ensure prompt response to employee insurance claims and issues
- Administered company policies regarding benefits. Prepares reports and paperwork as needed to adequately address and maintain the benefits programs and practices.
- Assisted HR Director with Executive Comp, including Supplemental Benefits, Annual Bonus Structure, and Executive Salaries
- Headed ACA Compliance Team and completed first process and completion of 1095-C Forms.
- Managed Benefit Programs to include: Administering, processing, and maintaining the benefit programs for the employees of each company including but not limited to medical/dental/vision plans, life insurance plans, 401(k) plan, short-term and long-term disability programs, flexible spending accounts, and employee assistance program
- Tracks, calculates, prepares, and coordinates billing statements and premium payments for benefit vendors.
- Ensured that benefit programs meet the needs of employees, comply with legal requirements and are cost effective.
- Managed the communication of Benefit Programs to include: Coordination and delivery of open enrollment efforts and new hire enrollment programs.
- Worked with vendors to design, coordinate, and implement marketing and communication materials for all benefit plans. Coordinated the development of benefit related policies and procedures.
- Ensured communication to employees about benefit programs is easy to understand and meets legal requirements.
- In addition to the HR Benefits Manager role, head of the Company Social Committee, that plans special events and activities for the Corporate Office.
- Provided back up support to the HR Director and serve as back up when not available or out of the office.
Executive Assistant/HR Coordinator (Dual Role)
Minimally Invasive Spine Institute
02.2014 - 03.2015
- Coordinated and assist all HR functions through the current Professional Employer Organization (PEO).
- Provided advice, assistance and follow-up on company policies, procedures, and documentation.
- Ensured all new hire paperwork is verified, and completed i.e. pre-employment paperwork, background checks, and other screenings.
- Ensured new hire are scheduled accordingly for applicable trainings. Maintained confidentiality with all Human Resources matters.
- Performed benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees.
- Assisted with benefits administration during open enrollment and throughout the year for all eligible employees.
- Maintained human resource information system records and compiles reports from the database.
- Completed all address changes, pay rate changes, job changes in 3rd party administrative system. Updated and maintain timekeeping system with and between PEO systems.
- Conducted recruitment effort for all exempt and nonexempt personnel, students and temporary employees; conducts new-employee orientations; monitors career-pathing program and writes and places advertisements Coordinated employee events and activities on a quarterly basis.
- Handled employee relations counseling, outplacement counseling and exit interviewing. Handled EEOC/Unemployment Responses, Quarterly Employee File Audit, Assist Facilities Manager with Toner, and Paper requests.
- Maintained compliance with federal and state regulations concerning employment. Performed other HR related duties as assigned.
Executive Assistant (Split Role)
Minimally Invasive Spine Institute
Dallas, Texas
02.2014 - 03.2015
- Supported COO, and provided office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.
- Maintained executive’s appointment schedule by planning and scheduling meetings, conferences, and travel, welcomes guests and customers by greeting them, in person or by telephone, answering or directing inquiries.
- Took weekly meeting minutes, to distribute to managers.
- Maintained customer confidence and protects operations by keeping information confidential.
- Maintained office supplies inventory, by checking stock to determine inventory level, and anticipating needed supplies.
- Monitored, and screened calls for COO, to assist with time management throughout the day.
- Ordered lunch, and or dinner when necessary for meetings and picked up meals in the event delivery service is not available.
Education
General Studies -
Mountain View Community College
Dallas, TXHS Diploma -
Business And Management Center High School
Dallas, TX06.1990
Skills
- Microsoft Word, Excel, Outlook, Power Point, Publisher Products, Filing, Faxing, Typing 45 wpm, Scanning, ADP Payroll System, Fidelity Payroll System, Great Plains Accounting System, Access Database HR System, Ten Key by Touch, BCBS Online Enrollment System, United Healthcare Online Enrollment System, People Soft, Oracle and Paycom HRIS Systems and Kronos
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Meticulous attention to detail
- Information confidentiality
- Customer Service-oriented
- Customer service
- Expense reporting
- Scheduling
- Calendar management
- Interpersonal communication
- Professional and mature
- Travel coordination
- Meeting planning
- Travel arrangements
- Excel spreadsheets
- Document preparation
- Proofreading
- Advanced MS office suite
- Resourceful
- Schedule management
- File organization
- Staff management
- Filing and data archiving
- Invoice processing
- Phone etiquette
- Conflict management
- Appointment setting
- Software knowledge
- Mail handling
- Payroll
- AR/AP
- Policy enforcement
- Workers' compensation
- Human resource laws
- Email management
- Self-starter
- Administrative support specialist
- Certified in 10-key
- Time management
- Reliable and responsible
- Microsoft office
- Executive schedule management
- Problem-solving
- Honest and dependable
- Critical thinking
- Analytical thinking
- Team coordination
- File maintenance
- Employee relations
- Talent management
- HRIS systems
- Onboarding processes
- Benefits administration
- Internal communications
- Performance appraisals
- Background checks
- Employment law
- Labor relations
- Exit interviews
- Employee engagement
- Policy implementation
- Payroll management
- HRIS management
- Human resource information system HRIS
- Recruitment and hiring
- Human resources operations
- Hiring and onboarding
- Human resources department processes
- Administering disciplinary procedures
- Human resource management software HRMS
- Recruitment
- Unemployment claims
Timeline
HR Business Partner
UNFI
04.2024 - Current
HR Business Partner
Stratus
11.2022 - 11.2023
HR Manager
Asoecia (Somerset)
07.2018 - 11.2022
HR Benefits Manager
Snelling
03.2015 - 02.2018
Executive Assistant (Split Role)
Minimally Invasive Spine Institute
02.2014 - 03.2015
Executive Assistant/HR Coordinator (Dual Role)
Minimally Invasive Spine Institute
02.2014 - 03.2015
General Studies -
Mountain View Community College
HS Diploma -
Business And Management Center High School
Hobbies and Interests
Texas Rangers High School RBI Softball Coach and Dog Rescue Foster Mom
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