Stephanie Madden
Miamisburg,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Funeral Director
Newcomer Funeral Home & Crematory
Huber Heights, OH
03.2007 - 02.2026
- Coordinated funeral services, ensuring adherence to family wishes and cultural practices.
- Managed logistics for transportation of remains and equipment, optimizing operational efficiency.
- Developed and maintained relationships with local clergy, cemeteries, florists and other funeral service providers.
- Oversaw and directed staff on services.
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Supported grieving loved ones through difficult times and aided with details such as writing and publishing the obituary.
- Arranged clergy, music and other service details for clients.
- Worked with cemeteries to schedule grave opening and closing.
- Coordinated transportation logistics for timely arrival of deceased to final resting place.
- Communicated with insurance companies to secure death benefits for payment of services.
- Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
- Responded to emergency calls with sensitivity and professionalism, offering immediate support during times of need.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Developed resources to assist families with decisions. For example: I compiled all the keepsake urn options into one family friendly document.
Mail Sorter
Ohio National Insurance
Blue Ash, OH
12.2006 - 03.2007
- Received, sorted and organized incoming mail efficiently, ensuring timely distribution to various departments.
- Operated advanced sorting machinery, maintaining optimal performance and reducing processing delays.
- Collaborated with team members to streamline sorting processes, enhancing overall workflow effectiveness.
- Utilized physical strength to move mail and packages of varying sizes and weights.
Restaurant Hostess
UNOS
West Chester, OH
03.2001 - 12.2006
- Greeted and seated guests, ensuring a welcoming atmosphere and smooth flow of operations.
- Managed reservation system to optimize seating arrangements and minimize wait times for patrons.
- Trained new hostesses on customer service best practices and operational procedures.
- Monitored dining area for cleanliness, addressing issues promptly to maintain high standards.
- Developed positive relationships with repeat customers, fostering loyalty and return visits.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Education
Bachelor of Science - Mortuary Science
Cincinnati College of Mortuary Science
Cincinnati, OH12-2006
Skills
- Compassionate communication
- Reliability
- Self motivation
- Professionalism
- Public speaking
- Time management abilities
- High sales average per call
- Problem-solving
- Attention to detail
- Collections within company terms
- Multitasking
- Teamwork
2023 Newcomer Excellence Award
The award celebrates deserving associates who exemplify dedication to service and recognition for their commitment to families.
Timeline
Funeral Director
Newcomer Funeral Home & Crematory
03.2007 - 02.2026
Mail Sorter
Ohio National Insurance
12.2006 - 03.2007
Restaurant Hostess
UNOS
03.2001 - 12.2006
Bachelor of Science - Mortuary Science
Cincinnati College of Mortuary Science