Stephanie Madera
Lakeland,FL
Summary
Experienced customer-service merchandising associate, with a strong track record in enhancing customer satisfaction and sales performance through effective communication and collaboration. Skilled in maintaining safe, clean, and efficient work environments. Bilingual in English and Spanish, bringing critical thinking and adaptability to any role.
Overview
4
4
years of professional experience
Work History
Merchandising Associate
Sam's Club
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced sales performance by delivering high-quality customer service and personalized advice on products.
- Utilized effective communication and collaboration skills to identify and promote merchandise of interest from top-selling lists, resulting in increased sales.
School Custodian
McKeel Academy Of Technology
06.2020 - 12.2022
- Increased safety and productivity by implementing measures for a clean and organized work environment.
- Swept, mopped, and vacuumed on a daily basis to maintain high levels of cleanliness in the school premises.
- Well-trained to handle emergencies and ensure child safety.
Line Packer
GRUMA Mission Foods
01.2022 - 07.2022
- Utilized effective communication and collaboration skills to promote merchandise from top-selling lists, resulting in increased sales.
- Maintained a safe and efficient work environment for all team members through strict compliance with safety protocols when operating machinery.
- Implemented measures to ensure a clean and organized work environment, leading to increased safety and productivity.
Education
High School Diploma -
Kathleen Senior High School
Lakeland, FL05.2020
Skills
- Bilingual English and Spanish
- Critical Thinking
- Punctuality
- Interpersonal Communication
- Adaptability
- Teamwork
Accomplishments
- Earned "Employee of the Month" award in July, 2024.
- Achieved 5 star rating on app by completing customer satisfaction with accuracy and efficiency.
- Leading a team that achieved positive results.
Languages
Spanish
Native or Bilingual
Timeline
Merchandising Associate
Sam's Club
08.2022 - Current
Line Packer
GRUMA Mission Foods
01.2022 - 07.2022
School Custodian
McKeel Academy Of Technology
06.2020 - 12.2022
High School Diploma -
Kathleen Senior High School
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