Stephanie Madero
New Braunfels,TX
Summary
Accomplished Trainer and Administrative Assistant with a proven track record at Clear Springs Restaurant, enhancing staff productivity and development through effective training and mentoring. Skilled in public speaking and interpersonal communication, adept at fostering professional growth and building strong relationships. Excelled in implementing training programs and maintaining meticulous records, significantly improving operational efficiency.
Overview
17
17
years of professional experience
Work History
Trainer
Clear Springs Restaurant
07.2008 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Administrative Assistant
Miller & Miller Insurance
07.2007 - 07.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Creative Problem-Solving
- Train-the-Trainer
- Group and individual instruction
- Training Needs Analysis
- Interpersonal Communication
- Materials Preparation
- Proficient in Software
- Attention to Detail
- Decision-Making
- Coaching and Development
- Critical Thinking
- Clear Communication
- Relationship Building
- Compliance Training
- Training Program Development
- Job Skill Building
- Data Entry
Timeline
Trainer
Clear Springs Restaurant
07.2008 - Current
Administrative Assistant
Miller & Miller Insurance
07.2007 - 07.2008
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