Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephanie Magana

Summary

Multi-tasking Shift Leader well-known for successfully executing new initiatives dedicated to creating workplace culture consistent with organization's mission and values.

Overview

22
22
years of professional experience

Work History

Shift Leader

Love's Truck Stop/Travel Stop
Yuma, Arizona
03.2007 - 02.2022
  • Delivered superior training and leadership to upcoming managers, as well as, teams to boost performance and help team members achieve performance targets.
  • Regulated pricing, inventory count and supply during shift hours.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Recreational Instructor

City Of Yuma - Parks And Recreation
Yuma, AZ
10.1995 - 04.2000

Helped with various tournaments

Kept accurate records of scoresheets, scoreboards, and announcements for Adult Softball Leagues, Children's Basketball and Softball Leagues, and Adult Baseball Fall League.

Helped with 5K runs.

Instructional Aide

Crane School District #13
Yuma, AZ
09.1997 - 03.2000
  • Prepared learning materials, helping teachers prepare for daily instruction.
  • Supported student learning objectives through personalized and small group assistance.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Provided support to help students with special needs learn and grow.
  • Maintained safety and security by overseeing students in recess environments.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Provided support during classes, group lessons and classroom activities.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Mentored and tutored individual students needing additional help.

Education

Bachelor of Science - Health Care Management

University of Phoenix
Phoenix, AZ
06.2012

Associate of Arts - Health Administration - Billing And Coding

University of Phoenix
Tempe, AZ
06.2010

High School Diploma -

Kofa High School
Yuma, AZ
07.1987

Skills

  • Policy and Procedure Enforcement
  • Customer Service Management
  • 15 years Of Successful Customer Service
  • 13 years Of Team Leadership
  • Cash Handling Skills at a Manager Level
  • Managerial and Supervision Skills
  • Conflict Resolution

Accomplishments

Raised money for Rady's Children Hospital - Children Miracle Network

Attended Rady's Children Hospital Fundraising Banquet

Obtained Love's Truck Stop/Travel Stop Scholarship


Timeline

Shift Leader

Love's Truck Stop/Travel Stop
03.2007 - 02.2022

Instructional Aide

Crane School District #13
09.1997 - 03.2000

Recreational Instructor

City Of Yuma - Parks And Recreation
10.1995 - 04.2000

Bachelor of Science - Health Care Management

University of Phoenix

Associate of Arts - Health Administration - Billing And Coding

University of Phoenix

High School Diploma -

Kofa High School
Stephanie Magana