Stephanie Mahaney
Batavia,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Executive Office Manager
The Herrington Inn & Spa
02.2021 - Current
- Serve as primary contact for all administrative, finance, accounting, and human resource support for high-volume luxury hotel and resort property.
- Collaborate with senior management to implement operational strategies to effectively build customer and employee loyalty.
- Audit daily financials and process invoices and accounts payables & receivables
- Manage contracts and price negotiations with vendors and service providers.
- Use Microsoft Office to prepare presentations, proposals and reports.
- Perform administrative support tasks such as proofreading, report writing, invoicing, balancing sheets and creating spreadsheets and other documents.
- Manage phone calls, emails, letters and packages.
- Oversee scheduling of conference rooms, meetings, catering and other operational tasks to reduce potential conflicts.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed organizational procedures and systems for filing, billing, accounts payable, payroll and scheduling
Front Office Manager
The Herrington Inn & Spa
08.2018 - 02.2021
- Directed and controlled day-to-day Front Office operations of 4-Diamond AAA luxury hotel and resort property.
- Evaluated and improved performance of hospitality staff through training and development programs, resulting in 15% increase in productivity.
- Consistently maintained overall guest satisfaction reviews of 90% and above, ranking #1 in local area boutique hotels.
- Planned daily operational strategies, including scheduling, team workflows and promotional incentives and initiatives.
- Conducted monthly and quarterly staff meetings and evaluations, providing coaching, counseling, and recognizing team efforts on strategic improvements.
- Maximized revenue and occupancy by accurately selling and up-selling rooms during reservations.
- Proactively monitored and identified all quality issues and implemented resolutions to ensure guest satisfaction and loyalty.
- Tracked employee performance, projected budgets and deadlines.
Front Office Supervisor
The Herrington Inn & Spa
10.2009 - 08.2018
- Provided exceptional service and hospitality for 60 room 4-Diamond AAA luxury hotel property.
- Coached and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed booking and billing of guest reservations, check-in and check-outs.
- Designed and implemented guest's room accommodations according to their interest.
- Carried out all Concierge duties.
- Upheld cleanliness, organization and positive morale within work area.
Education
Business Administration
College of DuPage
Glen Ellyn, IL06.2021
Skills
- Office Administration
- Organizational Leadership
- Schedule Management
- Travel Arrangements
- Hospitality Management
- Document Management
- Human Resources Management
- Billing
- Compliance Monitoring
- Meeting Coordination
- Expense Reporting
- Policy and Procedure Development
- Microsoft Office
- Bookkeeping
- Payroll
- Data Entry
Timeline
Executive Office Manager
The Herrington Inn & Spa
02.2021 - Current
Front Office Manager
The Herrington Inn & Spa
08.2018 - 02.2021
Front Office Supervisor
The Herrington Inn & Spa
10.2009 - 08.2018
Business Administration
College of DuPage
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