Stephanie Mahoe
Summary
Motivated business professional bringing 8 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative, marketing, and sales operations. Results driven mindset and committed to excellent customer relations to improve trust and retention.
Overview
31
31
years of professional experience
Work History
Owner/CEO/Fitness Coach
Steph Mahoe Fitness LLC
Orlando, United States
10.2015 - Current
- Managed day-to-day business operations.
- Managed brand story, marketing and social media strategy to increase sales and build client rapport
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated clients to reach their health and fitness goals by designing custom diet and training protocols
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Aligned branding initiatives and sales strategies with client goals.
Sponsored Athlete/Model
Blackstone Labs
Orlando, FL
12.2014 - Current
- Exhibited excellent teamwork and strong work ethic by promoting the brand and products
- Managed time effectively while traveling for expos, events, and photoshoots
- Attended all events on time and always appeared in a professional manner
- Developed and maintained key relationships with fellow athletes, employees, and industry superiors
- Trained extensively up to 25 hours per week for upcoming competitions to perform at top-level
- Represented and endorsed Blackstone brand.
- Represented corporate sponsor at local, national and international expos and events at the highest level.(Olympia & Arnold/ Arnold Australia)
Professional Bikini Athlete
International Federation Bodybuilding & Fitness
Orlando, FL
07.2013 - Current
- Trained extensively and observed proper nutrition for weeks leading up to national-level fitness competitions.
- Managed time effectively while traveling for national and international events
- Attended all events, competitions, photoshoots, meetings and workouts on time.
- Developed and maintained key relationships with fellow athletes, coaching staff and industry superiors
- Competed and ranked at the highest level within the sport ( Top 10 placings at Olympia & Arnold + 8 second place professional career finishes)
- Represented the IFBB organization in a professional manner at all times throughout the competition season and off-season
Server
Teak Bar & Grill
Orlando, FL
05.2018 - 10.2018
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Collected orders and relayed them to bartenders quickly and accurately.
Server
Bonfires Bar & Grill
Oviedo, FL
11.2014 - 03.2015
- Assisted with daily household
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected orders and relayed them to bartenders quickly and accurately.
Dental Assistant
Raleigh Hills Dental
Portland, OR
09.2005 - 05.2009
- Trained personally by dentist with no prior experience
- X-RAY certified
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, [Action] and [Action].
Credit Card Customer Service Representative
Wells Fargo
Portland, OR
04.2002 - 07.2006
- Received inbound customer calls related to credit and accounts receivable.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Supported customers with invoices, statements and other basic questions.
- Processed recurring automated payments and credit card payments.
- Recommended products and services to meet customers' credit card and banking needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Nursing
Linfield College of Nursing
Portland, ORNo Degree - Kinesiology
University of Southern California
Los Angeles, CAAssociate of Science - Nursing Science
Portland Community College
Portland, OR05.2008
Skills
- Sales Tracking
- Marketing and Graphic Design
- Customer Service Management
- Originality and Creativity
- Sales Promotion
- Verbal and Written Communication
- Decision Making
- Quality Assurance
- Focus and Follow-Through
- Multitasking and Prioritization
- Advertising Campaign Development
- Deadline Management
Timeline
Server
Teak Bar & Grill
05.2018 - 10.2018
Owner/CEO/Fitness Coach
Steph Mahoe Fitness LLC
10.2015 - Current
Sponsored Athlete/Model
Blackstone Labs
12.2014 - Current
Server
Bonfires Bar & Grill
11.2014 - 03.2015
Professional Bikini Athlete
International Federation Bodybuilding & Fitness
07.2013 - Current
Dental Assistant
Raleigh Hills Dental
09.2005 - 05.2009
Credit Card Customer Service Representative
Wells Fargo
04.2002 - 07.2006
No Degree - Nursing
Linfield College of Nursing
No Degree - Kinesiology
University of Southern California
Associate of Science - Nursing Science
Portland Community College
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