Stephanie Mai
Atlantic Fine Furniture
Palm Bay,FL
1
Language
9
years of professional experience
Customer-focused sales professional with 5+ years of experience building client relationships, delivering exceptional service, and providing tailored solutions. Skilled in communication, problem-solving, customer needs assessment, and achieving sales goals. Fluent in English with conversational Vietnamese, seeking to bring strong relationship-building and service skills to a banking environment.
Work History
Sales Associate
4 Years 9 Months- Managed customers independently from initial consultation through final sale in a fast-paced showroom, consistently meeting sales goals with minimal supervision.
- Built strong customer relationships through personalized recommendations, follow-up communication, and exceptional service, generating repeat business and customer referrals.
- Assessed customer needs and recommended products and solutions based on individual preferences, budgets, and requirements.
- Resolved customer concerns, order issues, financing questions, and warranty claims while maintaining a professional and solutions-focused approach.
- Supported daily showroom operations in the absence of management, ensuring efficient service and a positive customer experience.
- Conducted in-home consultations, accurately measured customer spaces, and recommended furniture solutions based on size, layout, and functionality.
- Trained and mentored new team members on product knowledge, sales techniques, customer service standards, and company procedures.
Team Leader
3 Years 6 Months- Delivered high-quality customer service by responding to customer inquiries, processing timed online orders, and resolving concerns in a fast-paced environment.
- Maintained composure under pressure while identifying solutions to customer issues and ensuring positive customer experiences.
- Handled telephone inquiries and assisted customers with order information, demonstrating clear and professional communication.
- Led daily operational workflows to improve efficiency, productivity, and overall team performance.
- Coached and mentored 11 employees, supporting professional development, teamwork, and achievement of short- and long-term goals.
- Maintained organized and efficient work areas while following company standards and procedures to ensure smooth daily operations.
Education
High School Diploma
Skills
Customer Service & Client Relations
Relationship Building & Customer Retention
Customer Needs Assessment
Sales & Product Recommendations
Problem Solving & Issue Resolution
Professional Communication
Attention to Detail
Time Management & Organization
Teamwork & Collaboration
Customer Satisfaction
Reliable & Professional
English & Conversational Vietnamese
Languages
Vietnamese
Native or Bilingual
Timeline
Sales Associate
Atlantic Fine Furniture
05.2021 - 02.2026Read More
Team Leader
Tropical Smoothie Cafe
08.2017 - 02.2021Read More
Patterson Private
High School Diploma
Read More