Stephanie Malanga
Raleigh,NC
Summary
Dedicated operations administrative assistant with experience in project documentation and compliance monitoring. Known for effective communication and attention to detail, ready to leverage skills in managing restoration projects and preparing insightful reports.
Overview
5
5
years of professional experience
Work History
Operations Administrative Assistant
Blue Team Restoration
Boca Raton, Florida
12.2019 - 03.2020
- Assisted project managers in coordinating construction schedules and activities.
- Prepared project documentation, including reports and meeting minutes.
- Monitored compliance with safety regulations during construction activities.
- Updated project management software with current project information and statuses.
- Coordinated with contractors, subcontractors, and other personnel to ensure timely completion of tasks.
- Processed paperwork related to permits required for work on a construction site.
- Compiled data from multiple sources into comprehensive reports for management review.
Restoration Supervisor
Blue Team Restoration
Boca Raton, Florida
07.2019 - 12.2019
- Supervised restoration projects, ensuring compliance with safety standards and regulations.
- Coordinated team activities to efficiently complete restoration tasks on schedule.
- Trained new staff on equipment operation and safety procedures for restoration work.
- Inspected job sites for damage assessment and developed restoration plans accordingly.
- Managed inventory of restoration supplies and equipment for optimal project readiness.
- Provided direction to team members during emergency response operations.
- Supervised and coordinated the daily activities of restoration technicians.
- Created detailed reports summarizing progress on restoration projects.
Commercial Business Development Executive
Atlantic Disaster Recovery
Boca Raton, Florida
03.2017 - 07.2019
- Managed client relationships to ensure satisfaction and foster long-term loyalty.
- Created proposals and presentations for potential business opportunities and clients.
- Created and maintained relationships with key clients, partners, and vendors.
- Communicated effectively with internal stakeholders regarding ongoing projects and their progress updates.
- Provided regular feedback to senior management on progress made towards goals set out in business plans.
Field Service Technician
Phoenix Fire Restoration
Fort Lauderdale, Florida
01.2015 - 03.2017
- Operated restoration equipment to remove water and debris from affected areas.
- Assessed damage to structures and developed appropriate restoration plans.
- Collaborated with insurance adjusters to document damage assessments and claims.
- Coordinated with clients to provide updates on restoration progress and timelines.
- Conducted final inspections to ensure quality standards were met before project completion.
- Provided restoration services for structures that have been damaged by fire, mold, water and weather.
- Removed debris from affected areas with vacuums and other tools.
- Assisted in demolition activities including removal of drywall and flooring materials.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Responded promptly to emergency calls 24 and 7 when required.
- Performed water extraction services on various types of carpets and upholstery.
- Performed regular maintenance checks on all equipment used during restorations.
- Documented progress throughout the restoration process by taking photographs.
- Monitored moisture levels in affected areas using hygrometers and other instruments.
Education
Professional Claims Adjuster - Property Damage Claims Adjuster
Central Insurance School
Clearwater, FL01-2023
Associate of Applied Science - Emergency Management
Nash Community College
Rocky Mount, NC09-2017
Skills
- Project management
- Documentation preparation
- Project scheduling
- Compliance monitoring
- Report compilation
- Customer relationship management
Timeline
Operations Administrative Assistant
Blue Team Restoration
12.2019 - 03.2020
Restoration Supervisor
Blue Team Restoration
07.2019 - 12.2019
Commercial Business Development Executive
Atlantic Disaster Recovery
03.2017 - 07.2019
Field Service Technician
Phoenix Fire Restoration
01.2015 - 03.2017
Professional Claims Adjuster - Property Damage Claims Adjuster
Central Insurance School
Associate of Applied Science - Emergency Management
Nash Community College