Stephanie Maldonado Espada
Kissimmee,FL
Summary
Dynamic professional with extensive experience at Old Navy, excelling in customer engagement and operational improvement. Proven track record in visual merchandising and staff training, driving sales and enhancing team performance. Adept at fostering a high-performance culture while effectively communicating to meet customer needs and boost loyalty.
Overview
11
11
years of professional experience
Work History
Assistant Visual Merchandising Manager
Old Navy
Orlando, FL
02.2023 - Current
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Assistant Manager Customer Operations
Old Navy
Orlando, FL
10.2022 - 02.2023
- Recruit, Hire and Develop people to drive a culture of high performance and engagement.
- Leading and leveraging selling behaviors to connect with our customers and promote loyalty.
- Support process to maximize efficiencies and productivity (Schedule, Audit, Inventory)
- Promote Community involvement
ETL
Target
Kissimmee, FL
12.2019 - 10.2022
- Model, train and coach expectations to deliver the service standard
- Lead apparel backroom processes, organization, layout and replenishment of the sales floor to ensure product is available for guests.
- Establish clear goals and expectations and hold team members accountable to expectations
Beauty Supervisor
Victoria Secret
Orlando, FL
06.2018 - 12.2019
- Ability to improve customer satisfaction and drive customer loyalty.
- Ability to manage complex and competing priorities with time management and organizational skills.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Monitor/track progress and incorporate feedback into decision-making.
Operation Manager
Ulta
Lakeland, FL
05.2014 - 06.2016
- Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources
- Attracting, hiring, training, coaching, developing and retaining a diverse team of top talent
- Enhancing associate engagement by building a high-performance environment that inspires and encourages
Education
High School Diploma -
Pablo Colon High School
Puerto Rico05.2009
Skills
- Customer engagement
- Operational improvement
- Visual merchandising
- Staff training
- Safety procedures
- Product knowledge
- Effective communication
Timeline
Assistant Visual Merchandising Manager
Old Navy
02.2023 - Current
Assistant Manager Customer Operations
Old Navy
10.2022 - 02.2023
ETL
Target
12.2019 - 10.2022
Beauty Supervisor
Victoria Secret
06.2018 - 12.2019
Operation Manager
Ulta
05.2014 - 06.2016
High School Diploma -
Pablo Colon High School
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