Stephanie Maleno
Fairview,PA
Summary
Polished and professional Boutique Owner/Operator with proven skills in driving substantial sales. Offers demonstrated expertise multi-brand boutique sales/from low to mid-range to better designer brands. Segment sales, marketing and customer relations. Successful at building niche store environments and stellar market reputation. Personal buying at Coterie in New York City, Atlanta Market and ordering from vendors globally to stock my boutiques. It was my favorite part of the job of owning. Buying outfits that coordinate and looking for things that go together across brands to create beautiful/curated looks.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Boutique Owner
Izzy And Gab Boutique At Lakewood Ranch
06.2019 - Current
- Created an appealing store atmosphere through strategic layout design, ambient music selections, and enticing window displays.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Original brand of boutique started in Erie, Pennsylvania in 2019. I closed the Erie location down in June of 2023 and re-located it to Lakewood Ranch, Florida. A more affluent area of the country. Lakewood Ranch, Florida location opened in March of 2023.
- Developed team-building activities and fostered open communication among staff members for increased collaboration and morale.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Arranged special marketing initiatives and in-store promotions to successfully bring in $[Amount].
- Stayed on track to exceed [Number]% growth by skillfully managing personnel, inventory, and marketing resources.
- Streamlined inventory management for better organization and reduced stock discrepancies through meticulous recordkeeping.
- I currently have a manager running this boutique in Lakewood Ranch, Florida. I just listed it for sale so I can focus on my children's health and education in Pennsylvania. I work the boutique remotely until I can find a buyer.
Franchise Owner
Amway/Maleno Enterprises
09.1999 - Current
- Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
- Oversaw payroll, business planning and marketing for franchise operations.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Spearheaded local charitable initiatives on behalf of the franchise brand, enhancing public perception and goodwill within the community.
- Organized successful community events promoting the franchise''s brand to drive increased awareness and customer engagement.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Fostered an inclusive workplace culture emphasizing teamwork and open communication among employees which led to higher employee retention rates.
- Maintained a clean, safe environment for both customers and employees through regular inspections and adherence to health code regulations.
- Developed solid rapport with vendors, ensuring timely delivery of goods and services while managing cost expectations.
- Conducted regular performance evaluations for staff members to identify areas of improvement and implement necessary changes promptly.
- Adapted to rapidly changing industry trends by remaining knowledgeable about new products, technologies, and competitor offerings.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Increased business with improved marketing and customer service strategies, resulting in a sales team at its peak of selling over $1 million per monthly in revenue in 2003/2004. My franchise was one of the fastest to ever reach the founders emerald level in just four years when I lead the team.
- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
- Increased franchise revenue by implementing innovative marketing strategies and promotional events.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- This is a residual based income business for me. I have stepped away from the team atmosphere to raise my children. However, my team is still in tact since 1999 and I receive monthly residual from it.
Salon Owner/Operator
Forbici Salon
03.1998 - 03.2002
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Residential Realtor
Donald Damon
07.1996 - 02.1998
- Ensured timely completion of necessary paperwork, coordinating with various parties throughout transactions for seamless progress towards closing dates.
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs in finding residential properties.
- Educated clients about local neighborhoods, schools, amenities, and community features relevant to their housing search criteria.
Residential Realtor
Mcclain Realty
09.1995 - 06.1996
- Ensured timely completion of necessary paperwork, coordinating with various parties throughout transactions for seamless progress towards closing dates.
- Educated clients about local neighborhoods, schools, amenities, and community features relevant to their housing search criteria.
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs in finding residential properties.
- Developed strong relationships with lenders, inspectors, and appraisers to streamline the home buying process for clients.
Education
Leadership Training Through LTD/Amway Franchise - Organizational Leadership
Amway Leadership/Leadership Team Development
Raleigh, NCCosemetology Certificate/License - Cosmetology Education
Northwest Institute of Hair Design
Erie, PA09.2001
Realtor License - Real Estate Sales Person
Polly Associates
Erie1994
Skills
- Staff Training and Supervision
- Business growth strategies
- Client Relationship Building
- Sales strategy development
- Networking and Collaboration
- Fashion Trend Forecasting
Certification
- Cosmetology License
- Real Estate License
- Leadership Awards from 2000 to 2005 from Amway Corp.
Languages
English
Full Professional
Timeline
Boutique Owner
Izzy And Gab Boutique At Lakewood Ranch
06.2019 - Current
Franchise Owner
Amway/Maleno Enterprises
09.1999 - Current
Salon Owner/Operator
Forbici Salon
03.1998 - 03.2002
Residential Realtor
Donald Damon
07.1996 - 02.1998
Residential Realtor
Mcclain Realty
09.1995 - 06.1996
Leadership Training Through LTD/Amway Franchise - Organizational Leadership
Amway Leadership/Leadership Team Development
Cosemetology Certificate/License - Cosmetology Education
Northwest Institute of Hair Design
Realtor License - Real Estate Sales Person
Polly Associates
- Cosmetology License
- Real Estate License
- Leadership Awards from 2000 to 2005 from Amway Corp.
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