Stephanie Malone
HARRISON TOWNSHIP,MI
Summary
Professional logistics specialist with solid background in shipping and receiving operations. Adept at inventory management, order processing, and maintaining accurate records. Strong focus on team collaboration and achieving results. Reliable and adaptable with keen eye for efficiency and accuracy.
Experienced Customer Service Representative with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.
Overview
17
17
years of professional experience
Work History
Shipping and Receiving Clerk
Middleton Auto Parts
06.2017 - Current
- Processed incoming shipments, verifying accuracy against purchase orders and packing slips.
- Coordinated with vendors to resolve discrepancies in shipping and receiving documentation.
- Oversaw daily shipping schedules, ensuring timely dispatch of customer orders and minimizing delays.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Maintained clean and organized checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Processed required paperwork to expedite handling of shipped and received goods.
Customer Service Representative
Speedway Gas Station
06.2009 - 06.2017
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate cash handling and transaction processing to ensure financial integrity.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored store environment for compliance with health and safety regulations, ensuring a safe experience for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Organized stock inventory to ensure optimal product placement and accessibility.
- Inspected incoming shipments for quality assurance and accuracy before stocking shelves.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Stocked designated items on shelves, end caps and displays.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves to match planogram images and instructions.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Education
No Degree - Web Design
Baker College
Clinton Township, MIHigh School Diploma -
Lincoln High School
Warren, MI05-2007
Skills
- Attention to detail
- Self-motivated and independent
- Shipping and receiving
- Time management
- Package handling
- Punctual and reliable
- Labeling accuracy
- Shipment tracking
- Stock rotation
- US Driver's license
- Data entry
- Microsoft office
Timeline
Shipping and Receiving Clerk
Middleton Auto Parts
06.2017 - Current
Customer Service Representative
Speedway Gas Station
06.2009 - 06.2017
No Degree - Web Design
Baker College
High School Diploma -
Lincoln High School