Excel
Stephanie Malvano
Project Manager
Port Charlotte,Florida
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Restoration Assistant Superintendent- Temporary
Roth Staffing
Punta Gorda, FL
10.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Supervised staff by checking work against project expectations.
- Assisted in scheduling inspections for job sites and projects.
- Communicated and documented expectations to subcontractors during weekly meetings.
- Managed efficient teams of up to 20 employees.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Analyzed account information to improve and optimize customer relations.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Contributed to development, implementation and execution of maintenance programs.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Managed efficient teams of up to 20 employees.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Logistics Coordinator
Origin USA
Englewood, FL
06.2022 - 09.2022
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Managed system support functions to set priorities and service levels expectations.
- Verified accurate account invoicing through collaboration with accounting department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated documentation and information required for customer shipments.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
- Printed tickets, picked supplies and filled packages under tight deadlines.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
- Generated end-of-day reports covering shipments, productivity and financial totals.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Controlled adherence to customs import and export requirements through oversight and communication.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Reviewed paperwork to determine priorities and set schedules.
- Conducted research to address shipping errors and packaging mistakes.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Compiled and maintained important records such as Freight Costs, Costs in Easy Admin and UPS shipment data using Excel.
- Proficient in Easy Admin, Excel, Outlook, Powerpoint, UPS Freight and TForce-(Freight Shipping)
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Outbound- Process Guide
Amazon Fullfillment Center
Ruskin, FL
04.2021 - 03.2022
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Determined and recommended methods to implement improvement opportunities.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
- Developed standard operating procedures and document workflows to drive current and future processes.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Simplified shipping and receiving processes for improved workflow.
- Operated RF scanners to track merchandise and verify contents of containers.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Warehouse Packer
Amazon Fulfillment Center
Ruskin, FL
10.2021 - 12.2022
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Reviewed orders to verify products met specifications.
- Loaded merchandise into specific packages suited for product dimensions.
- Operated manual pallet jacks and forklifts to move and store materials.
- Minimized packaging time by designing streamlined organization system for Single-items shipments in warehouse.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Supervised and trained new staff in performing census.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Inbound Receiver
Amazon Fulfillment Center
Ruskin, FL
04.2020 - 03.2022
- Double-checked cargo inventories and documentation for accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
- Worked with inventory managers and unloaders to plan deliveries.
- Coordinated warehouse organization scheme and product placements.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Handled day-to-day shipping and receiving overseeing more than 80,000 units per day.
- Self-Taught and assisted in creating a training manual for the Inbound-Vendor Receiver position that now exists.
- Trained Operations Managers and higher ups on the Standard Operating Procedures for the Inbound Department during Covid.
- Sorted and delivered materials to different work areas and staff.
- Processed required paperwork to expedite handling of shipped and received goods.
Inbound/Outbound Problem Solver
Amazon Fulfillment Center
Ruskin, FL
05.2020 - 03.2022
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Defined problems to make decisions and moved forward to support quick resolution.
- Instituted sequence of actions to drive gratifications and progress.
- Leveraged technology to troubleshoot and track issues efficiently.
- Searched for opportunities to improve or incorporate ways to serve, create and operate.
- Used logic and imagination to analyze situations and develop intelligent solutions.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Analyzed and understood situation to develop action plan.
- Looked outside known experience to find solutions and produce results.
- Improved business process support and optimization through continuously improved toolset.
Bartender Shift Manager
The Talking Pint
Valrico, FL
01.2019 - 03.2020
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Built relationships with vendors to manage orders and negotiate costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Lead Bartender
The Landing Bar & Grille
Lithia, FL
08.2016 - 01.2019
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Served high customer volumes during special events, nights and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Taught employees bar sales techniques, resulting in higher profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Bartender/Server
Obrien's Irish Pub
Brandon, FL
06.2011 - 09.2016
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights and weekends.
Banquet Server
Little Harbor Resort
Ruskin, FL
05.2009 - 07.2011
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Maintained flexible work schedule to meet event needs.
- Provided friendly, courteous service to create memorable moments for guests.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Executed synchronized meal service simultaneously serving multiple guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
Education
High School Diploma -
Bloomingdale High School
Valrico, FL 08.2005 - 05.2009
Skills
Knowledgeable in Microsoft Office
Spreadsheet management
Process optimization
OSHA compliance
Report analysis
Customer and client relations
Project Management
Time management
Documentation and control
Relationship building
Paperwork drafting
Supervising staff
Strategic planning
Administrative support
Employee training and development
Staff Management
Documentation and reporting
Workflow planning
Warehouse Logistics
Shipping and receiving
Lifting and sorting
Logistics
Forklift Operations
Warehouse environment safety
Loading and unloading
Purchase order verification
Clerical Support
Excel Software Proficiency
Decision-Making
Problem-Solving
Deadline and scheduling management
Customer service skills
Flexible and Adaptable
Software
Outlook
Powerpoint
Microsoft Office 365
Easy Admin
Exactimate
Certification
OSHA Compliant Forklift Operator
Timeline
Restoration Assistant Superintendent- Temporary
Roth Staffing
10.2022 - Current
Logistics Coordinator
Origin USA
06.2022 - 09.2022
OSHA Compliant Forklift Operator
04-2022
Warehouse Packer
Amazon Fulfillment Center
10.2021 - 12.2022
Outbound- Process Guide
Amazon Fullfillment Center
04.2021 - 03.2022
Certified Forklift Operator, Amazon Fulfillment Center - 2020-2022
06-2020
Inbound/Outbound Problem Solver
Amazon Fulfillment Center
05.2020 - 03.2022
Inbound Receiver
Amazon Fulfillment Center
04.2020 - 03.2022
Bartender Shift Manager
The Talking Pint
01.2019 - 03.2020
Lead Bartender
The Landing Bar & Grille
08.2016 - 01.2019
Bartender/Server
Obrien's Irish Pub
06.2011 - 09.2016
Banquet Server
Little Harbor Resort
05.2009 - 07.2011
High School Diploma -
Bloomingdale High School
08.2005 - 05.2009