Stephanie Mangrum
Abilene,TX
Summary
Detail-oriented professional with strong time management and organizational skills, adept at delivering results in fast-paced environments. Committed to leveraging these competencies to support team objectives and drive company growth. Eager to embrace entry-level opportunities that foster professional development and contribute effectively to organizational success.
Overview
22
22
years of professional experience
Work History
Care Manager
Outreach Health Services
Abilene , TX
01.2019 - Current
- Ensured compliance with all federal, state, and local regulations governing client care and privacy.
- Ensured that all documentation is completed accurately according to state regulations.
- Developed and implemented care management plan to address needs and goals.
- Explained policies, procedures, and services to clients.
- Facilitated interdisciplinary team meetings to discuss client progress, challenges, and adjustments needed in care plans.
- Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Conducted regular follow-up with clients to assess satisfaction with services and identify any unmet needs.
- Collaborated with community resources to facilitate referrals and access to additional services for clients.
Field Supervisor
Caprock Home Health
Abilene, TX
05.2017 - 01.2019
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Trained and monitored employees to teach daily tasks and improve performance.
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Delegated work to staff.
Provisional Guardianship Worker
Friends for Life Guardianship
Abilene , TX
11.2015 - 05.2017
- Performed assessments to determine individual limitations and strengths.
- Attended hearings at court on behalf of clients when necessary.
- Facilitated communication between family members about the individual's condition and treatment options.
- Assessed an individual's capacity for decision-making regarding his or her own affairs.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Advised individuals of their rights under applicable law.
- Educated families about state laws governing guardianships and conservatorships and available resources.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Monitored health care providers to ensure that services are provided in accordance with the individual's wishes.
- Provided emotional support and encouragement to clients during difficult times.
- Assisted individuals in making decisions regarding their medical, financial and legal matters.
- Maintained accurate records of all activities related to each case.
- Drafted and filed various documents with the court to establish guardianship or conservatorship.
- Prepared patients for self-management and decision-making responsibilities.
- Maintained accurate records and documented client data in company databases.
- Provided support and guidance to individuals on a regular basis as needed.
Case Manager
Daybreak Community Services
Abilene, TX
01.2003 - 10.2015
- Directed activities of staff members and volunteers.
- Monitored client progress through regular follow-ups and case reviews.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Provided direct service and support by handling referrals, or resolving complaints.
- Assisted individuals with eligibility for available benefits.
- Provided hands-on and proactive leadership to community services staff.
- Developed and maintained relationships with community resources and service providers.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Facilitated communication between clients, families, caregivers, and other agencies to ensure that client needs were met.
- Identified barriers to client success and developed strategies to overcome them.
- Advocated on behalf of clients to secure necessary services and support.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Coordinated comprehensive care plans for clients to meet their individual needs.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Prepared and maintained budgets, personnel records or training manuals.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Maintained confidentiality and adhered to professional ethics and standards.
- Developed individualized care plans with input from clients and their families.
- Attended court hearings as a representative of the organization when needed.
- Consulted with staff on resolution of complex service issues.
- Compiled reports on cases and submitted them to supervisors as required.
Education
High School Diploma -
Eula High School
Clyde, TX06-1989
Skills
- Chart documentation
- ADL support
- Policy adherence
- Care oversight
- Client assessment
- Service coordination
- Referral management
- Resource utilization
Timeline
Care Manager
Outreach Health Services
01.2019 - Current
Field Supervisor
Caprock Home Health
05.2017 - 01.2019
Provisional Guardianship Worker
Friends for Life Guardianship
11.2015 - 05.2017
Case Manager
Daybreak Community Services
01.2003 - 10.2015
High School Diploma -
Eula High School
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