Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Mannel

Union,WA

Summary


Experienced with leading retail operations to optimize store performance. Utilizes strong leadership skills to motivate teams and enhance productivity. Track record of maintaining high standards of customer service and operational efficiency.

Overview

29
29
years of professional experience

Work History

Lead Pre-K Teacher/Mentor Teacher

Shelton Valley Christian Child Development Center
07.2011 - Current
  • Collaborated with colleagues on curriculum development and instructional best practices, contributing to a cohesive learning experience for students across age groups.
  • Evaluated student progress through ongoing assessments, providing timely feedback and adjusting instruction as needed to ensure mastery of skills.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Mentored new teachers, providing guidance on instructional strategies and classroom management techniques for successful outcomes.

Assistant Store Manager

American Eagle Outfitters, Inc
11.2003 - 11.2009
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Salon Manager

Planet Tan
09.2002 - 11.2003
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.

Assistant Store Manager

The Closet by Maurices
06.1999 - 05.2000
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Department Lead

Macy's
04.1996 - 06.1999
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.

Education

Some College (No Degree) - Early Childhood Education

Olympic College
Bremerton, WA

Skills

  • Customer service expertise
  • Coaching for development
  • Goal setting and evaluation
  • Clear communication

Timeline

Lead Pre-K Teacher/Mentor Teacher

Shelton Valley Christian Child Development Center
07.2011 - Current

Assistant Store Manager

American Eagle Outfitters, Inc
11.2003 - 11.2009

Salon Manager

Planet Tan
09.2002 - 11.2003

Assistant Store Manager

The Closet by Maurices
06.1999 - 05.2000

Department Lead

Macy's
04.1996 - 06.1999

Some College (No Degree) - Early Childhood Education

Olympic College

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Stephanie Mannel