Stephanie Marack
Portland,OR
Summary
Guest Service Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Wildland Firefighter Type 2 (Hand Crew)
Big Bark LLC
03.2024 - 09.2024
- Constructed fire breaks to contain wildfires
- Deployed equipment at fire locations and repacked carefully to avoid damage
- Communicated efficiently with other team members
- Maintained a high level of physical fitness with continuous training
Sous-Chef
American Cruise Lines
03.2021 - 12.2021
- Company Overview: Various locations
- Worked Closely with the executive chef to develop menu ideas for crew and guests aboard the ship daily
- Keep an inventory record and order more products for the kitchen weekly
- Organized walk-in and freezers weekly keeping in mind first in, first out for all products
- Maintained high-level cleanliness and food safety practices
- Various locations
Education
Bachelor in Forest Restoration & Fire Science - Forestry
Portland Community College
Portland, OR06-2027
Associate of Science - Restaurant Management
Oregon Culinary Institute
Portland, OR03-2014
Skills
- Management skills
- Team Collaboration and Leadership
- Attention to Detail
- Ability to meet deadlines
- Time management
- Arrive prompt and ready for each shift
- Kitchen skills
- Following Cooking Methods
- Inventory Management
- Safe Food Handling
- Cross-trained with the Front of House
- Detail Oriented
- Customer service skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Development
- Problem Resolution
- Forestry Knowledge
- Chainsaw Operation
- Physical Fitness and Endurance
- Data Entry
- Microsoft programs
- Public Safety Communication
Accomplishments
- Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide while working at Plaid Pantry
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 or more staff members.
- Collaborated with a team of 7 in the development of a fence around an assigned area with limited resources.
- Increased productivity by revamping workflow and restructuring the production line and standards.
Certification
- Food Handlers
- OLCC
Timeline
Wildland Firefighter Type 2 (Hand Crew)
Big Bark LLC
03.2024 - 09.2024
Sous-Chef
American Cruise Lines
03.2021 - 12.2021
- Food Handlers
- OLCC
Bachelor in Forest Restoration & Fire Science - Forestry
Portland Community College
Associate of Science - Restaurant Management
Oregon Culinary Institute
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