Stephanie Marano
Ossining,NY
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Service Dispatcher
Burke Energy
11.2023 - Current
- Assign Service calls to technicians based on their service areas
- Dispatch calls to each tech
- Manage call board to ensure all conflicts are cleared
- Monitor technicians locations on Lytx tracking program to ensure timely transit to calls
- Calling customers regarding technician on site with no answer to verify if the customer is home
- Answering technician phone calls to provide information such as customer account number, service contract information
- Calling customers to schedule follow up work once parts have been ordered
- Checking daily salesforce cases with customer questions, concerns and complaints.
- Ordering parts for follow up calls
- Emailing out daily reports such as technician productivity for prior day
- Working with customer service to ensure customer’s needs are met by technician
- Call customers if technician is running late
- Updating daily arrival window for incoming service calls
Inbound Sales Representative
Mavis Discount Tire
03.2023 - 09.2023
- Answering 100+ calls per day for customers with questions regarding tire purchases, sales/promotions
- Selling 100-200 tires per week from inbound calls
- Ordering tires for customers to be shipped to their local store for installation
- Submitting work orders to the stores for customers for brakes, tire installations., oil changes and other repair work needed
- Assisting customers with price matches from other tire vendors to ensure they receive the correct pricing.
Custom Account Specialist
Crown Awards
08.2018 - 01.2023
- Answering Customer calls in high volume call center
- Assisting customers to place order for awards
- Send custom engraving information to custom engraving department for processing
- Send custom artwork to custom art department for artwork proofs to be sent
- Following up with customers to ensure their order is placed within a timely manor to ensure delivery on time for events
- Answering questions about our products
- Tracking Customer’s orders and sending to customer care to assist with any issues related to product quality or delivery.
- Customer retention, which includes calling customers to see if they would like to re-order with us.
- Providing fair discounts to retain customers business.
- Helping my team reach monthly sales goals
- Addressing customer issues and complaints working with custom production department to ensure customer’s orders were processed with vendors and will be delivered in time for their events
- Processing correction orders if orders arrived incorrectly or damaged while in transit to the customer or office for shipment.
Senior Account Specialist
Crown Awards
03.2018 - 08.2018
- Answering Customer calls in high volume call center
- Assisting customers to place order for awards
- Enter custom engraving information
- Answering questions about our products
- Tracking Customer’s orders and sending to customer care to assist with any issues related to product quality or delivery.
- Customer retention, which includes calling customers to see if they would like to re-order with us.
- Providing fair discounts to retain customers business.
- Helping my team reach monthly sales goals
- Addressing customer issues and complaints
Customer Service representative
Crown Awards
03.2017 - 03.2018
- Answering Customer calls in high volume call center
- Assisting customers to place order for awards
- Enter custom engraving information
- Answering questions about our products
- Tracking Customer’s orders and sending to customer care to assist with any issues related to product quality or delivery.
Cashier/Customer Service Associate
Stop and Shop
Wyckoff, NJ
11.2013 - 02.2018
- Ringing up customer purchases
- Greeting customers
- Assisting with any questions or concerns that the customer may have.
- Ensuring customer satisfaction
Customer Service Associate
Family Foot Care Center
Waldwick, NJ
09.2015 - 09.2016
- Confirming Patient Appointments
- Answering multi-line telephone
- Scheduling patient appointments
- Pulling charts for patient appointments
- Filing charts
- Cleaning exam rooms
- Cleaning doctor’s instruments
- Taking and developing X-rays
- Scanning and Casting patient’s feet for orthotic inserts
- Collecting co-payments
- Entering patient information into Sammy EHR software
Collecting Co-payments
Valley Eye Associates
Westwood, NJ
06.2015 - 08.2015
- Collecting Co-payments
- Creating new charts for new patients
- Ordering Contact lenses and glasses
- Confirming upcoming patient Appointment
- Billing patients insurances
- Scheduling appointments
- Entering Patient information into EHR software
Customer service/ Copy Center Associate
Staples
Paramus, NJ
08.2012 - 07.2014
- Ringing up customer purchases
- Processing Returns
- Sales (Protection plans)
- Answering Phones
- Ensuring customer satisfaction
- Assisting with any concerns/questions the customer may have.
- Copy Center Associate
- Completing customer orders
- Use of some Adobe Photoshop Software
- Answering phones
- In taking customer orders (creating booklets, flyers and pamphlets.)
- Sending and receiving faxes
- Copying documents
- Scanning Documents and sending to USB Drives.
Cashier/Customer Service Associate
Bed Bath and Beyond
Ramsey, NJ
09.2008 - 11.2011
- Ringing up customer Purchases
- Processing Returns
- Printing out and Thoroughly explaining Bridal Registries
- Answering customer questions/concerns
- Answering Phones
- Helped Customers with internet orders and placing internet orders
Sales Associate
Michaels Arts and Crafts
Ramsey, NJ
08.2007 - 09.2010
- Ringing up customer purchases
- Processing Returns
- Answering Phones
- Assisting with any customer questions/concerns
Education
Bachelor of Arts and Sciences in English - English
St. Thomas Aquinas College
05.2015
Waldwick High School
06.2009
Skills
- Microsoft Windows OS
- MS Word
- MS Power point
- MS Excel
- Operating POS (point of Sale)
- Scheduling expertise
- Detail Oriented
- Schedule Coordination
- Customer Service
- Excellent Communication
- Reliability
Apt
Apt. C5
Professional References
Upon Request
Summary Of Computer Skills
- Microsoft Windows OS
- MS Word
- MS Power point
- MS Excel
- Operating POS (point of Sale)
Timeline
Service Dispatcher
Burke Energy
11.2023 - Current
Inbound Sales Representative
Mavis Discount Tire
03.2023 - 09.2023
Custom Account Specialist
Crown Awards
08.2018 - 01.2023
Senior Account Specialist
Crown Awards
03.2018 - 08.2018
Customer Service representative
Crown Awards
03.2017 - 03.2018
Customer Service Associate
Family Foot Care Center
09.2015 - 09.2016
Collecting Co-payments
Valley Eye Associates
06.2015 - 08.2015
Cashier/Customer Service Associate
Stop and Shop
11.2013 - 02.2018
Customer service/ Copy Center Associate
Staples
08.2012 - 07.2014
Cashier/Customer Service Associate
Bed Bath and Beyond
09.2008 - 11.2011
Sales Associate
Michaels Arts and Crafts
08.2007 - 09.2010
Bachelor of Arts and Sciences in English - English
St. Thomas Aquinas College
Waldwick High School
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