Stephanie Maraschin
Sunnyvale,CA
Summary
Proven to enhance patient satisfaction and streamline operations at Los Gatos Dermatology, I excel in being thorough and critical thinking. My background includes elevating customer service levels, reducing wait times, and fostering strong relationships. Skilled in multitasking and office administration, I consistently deliver results by prioritizing patient care and efficient workflow management. Successful Customer Care Coordinator with over 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Los Gatos Dermatology
10.2018 - 06.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Operated multi-line telephone system to answer and direct high volume of calls.
Front Desk Receptionist
Elements Massage
10.2016 - 10.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Trained new staff members on office procedures and protocols, ensuring consistency in client care delivery.
Hair Designer
Halo Blow Dry Bar
05.2014 - 10.2016
- Assisted in inventory management tasks for salon supplies while keeping track of product usage patterns for efficient ordering processes.
- Increased salon revenue by upselling additional services such as color treatments, deep conditioning, and styling products.
- Implemented effective sanitation procedures throughout the workspace to ensure compliance with local health department regulations.
- Applied chemical hair solutions and used hot irons and curling irons.
- Helped build lasting relationships with customers by offering helpful tips on at-home care for their hairstyles and recommending appropriate products.
- Streamlined client check-in and payment processes to ensure a smooth, efficient experience, resulting in increased customer satisfaction.
- Showcased versatility in styling abilities by catering to diverse clientele with various hair types, lengths, and textures.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
Associate of Applied Science - Cosmetology
Marinello School of Beauty - Santa Clara
Santa Clara, CA01.2014
High School Diploma -
Lynbrook High School
San Jose, CA05.2012
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Office Administration
- Attention to Detail
- Verbal and written communication
- Relationship Building
- Patient Records Management
- Reliability and Dedication
Certification
- Cosmetology License - [State] Board of Cosmetology.
Timeline
Patient Care Coordinator
Los Gatos Dermatology
10.2018 - 06.2024
Front Desk Receptionist
Elements Massage
10.2016 - 10.2018
Hair Designer
Halo Blow Dry Bar
05.2014 - 10.2016
Associate of Applied Science - Cosmetology
Marinello School of Beauty - Santa Clara
High School Diploma -
Lynbrook High School
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