Stephanie Valdez
MIAMI,FL
Summary
Dedicated Front Desk Receptionist and Insurance Verification Specialist committed to delivering exceptional customer service while maintaining seamless administrative workflows. Skilled in greeting patients, managing high-volume calls, and verifying insurance benefits accurately to ensure timely billing and clear patient communication. Combines strong organizational abilities, bilingual proficiency, and a professional demeanor to create a welcoming environment and streamline front-of-house operation.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Front Desk/Insurance Verification Specialist
Homestead Diagnostic Center
MIAMI, FL
01.2022 - Current
- Verify Coverage: Check if a patient's insurance policy is active and covers specific medical treatments, visits, or procedures.
- Obtain Authorizations: Contact insurance companies to get prior approval or pre-certification for specialized medical care.
- Communicate Costs: Tell patients what they owe, including copays, deductibles, and estimated out-of-pocket expenses.
- Update Records: Enter accurate insurance data and call notes into electronic health record and billing systems.
- Resolve Issues: Talk with insurance carriers, medical staff, and patients to fix coverage errors or handle claim denials.
- Attention to Detail: Small errors in policy numbers or codes can lead to denied medical claims.
- Communication: Explains complex health plan rules clearly to both patients and insurance agents.
- Technical Know-How: Uses medical billing software, computer databases, and office tools efficiently.
Front Desk Receptionist
Vital Imaging
MIAMI
01.2020 - 01.2022
- Greet visitors: Welcome clients, vendors, and guests warmly as they arrive.
- Manage phone lines: Answer, screen, and route incoming phone calls on multi-line systems.
- Direct traffic: Guide guests to the correct offices, conference rooms, or staff members.
- Provide information: Share basic details about the business with callers and visitors.
- Handle mail: Receive, sort, and distribute daily packages, letters, and deliveries.
- Schedule appointments: Manage calendars, set up meetings, and book conference rooms.
- Perform clerical work: Complete basic filing, data entry, photocopying, and faxing.
- Manage inventory: Track office supplies and order items when stock runs low.
- Keep areas tidy: Maintain a clean, professional look in the main lobby and reception desk.
- Restock materials: Ensure pens, intake forms, visitor logs, and brochures stay fully stocked.
Education
Diploma -
Homestead Senior Highschool
MIAMI, FL 08.2012 - 06.2016
Skills
- Visitor Management
- Call Handling
- Scheduling & Calendar Management
- Document Processing
- Bilingual Proficiency
- Customer Service Excellence
- Software & Office Tech
- Multitasking & Organization
- Conflict Resolution & Discretion
Timeline
Front Desk/Insurance Verification Specialist
Homestead Diagnostic Center
01.2022 - Current
Front Desk Receptionist
Vital Imaging
01.2020 - 01.2022
Diploma -
Homestead Senior Highschool
08.2012 - 06.2016